Pharmacierge

About the Company

Pharmacierge is the e-prescribing service chosen by private clinicians to deliver medication to their patients throughout the UK and worldwide. Clinicians create and transfer e-prescriptions to our pharmacy near London's Harley Street, for free delivery to their patients*. GMC clinicians in private practice can register for our e-prescription platform here: www.pharmacierge.com/register. Alternatively call 0207 637 9755 or email us via www.pharmacierge.com/contact Key features of our service: - Free for clinicians and clinics - E-prescribe securely for patients within a few clicks - E-prescriptions do not require original hard copies sent by post - Save time coordinating with pharmacies - Patients receive an email and/or SMS requesting secure payment - Secure compatibility with all practice systems - Discreet packaging and tracked delivery - Competitively priced medication - Clinician reviews: www.pharmacierge.com/clinicians Pharmacierge is located at the heart of London's Harley Street Medical Area. We maintain the highest standards of patient care as expected by elite clinicians throughout the private pathway. *Free Tracked Delivery Nationwide

Listed Jobs

Company Name

Pharmacierge

Job Title

Patient Liaison

Job Description

**Job Title:** Patient Liaison **Role Summary:** Serve as the primary point of contact for patients, providing telephone and email support throughout the prescription process. Deliver clear, compassionate communication, keep patients informed of status and timelines, gather feedback, and collaborate with pharmacy staff to ensure a seamless, patient‑focused experience. **Expectations:** - Provide prompt, courteous, and accurate assistance to all patient inquiries. - Maintain professionalism and composure in high‑pressure or difficult situations. - Accurately record interactions and follow up on outstanding issues. - Contribute to continuous service improvement through feedback collection. **Key Responsibilities:** - Answer inbound patient calls and emails, addressing questions and concerns. - Inform patients of prescription status, delivery schedules, and any changes. - Collect and relay patient feedback to relevant teams. - Work closely with pharmacy personnel to resolve issues affecting the patient experience. - Keep detailed, up‑to‑date records of all patient communications. **Required Skills:** - Proven customer service experience, preferably in a healthcare setting. - Strong verbal and written communication skills; ability to explain complex information clearly. - High level of empathy and patient‑focused mindset. - Excellent organizational abilities and multitasking capacity. - Strong attention to detail and accuracy. - Ability to remain calm and professional under pressure. **Required Education & Certifications:** - Minimum: High school diploma or equivalent (GCSEs or similar). - Additional training or certification in customer service, healthcare support, or related fields is advantageous but not mandatory. - Legal right to work in the United Kingdom (no visa sponsorship).

London, United kingdom

On site

24-09-2025