SISL Global

About the Company

SISL Infotech is a market-leading IT infrastructure reseller and systems integrator with operations in EMEA / NAM / LATAM / APAC : - data centre & cloud solutions - network connectivity & security services - managed helpdesk & other IT services - professional services - software licensing solutions - IT asset management solutions - business intelligence & analytics tools - digital workspace solutions, and - IT supply chain services to public and private sector organisations.

Why choose SISL? - Over 2000 employees globally - Customer satisfaction rate of 99% - Global annual turnover in excess of $225 m - Six global offices - 24 x 7 x 365 global operation centres We offer a full range of services, including guidance on technical design, product sourcing, implementation, support and project management We are passionate about providing exceptional levels of service to our global private clients in the wider Asia Pacific , Americas and EMEA markets through our extended global presence. All our 2000 plus team members work as one united team, allowing us to always go beyond the expected in meeting the needs of our customers and driving the results for our technology partners If you would like to talk to us about reselling partnerships or joining our team globally then please email at enquiries@SISL.global

Listed Jobs

Company Name

SISL Global

Job Title

Desktop Support Specialist

Job Description

**Job Title:** Desktop Support Specialist **Role Summary:** Provide end‑user desktop support across Windows, macOS, and mobile platforms. Troubleshoot hardware, software, and network issues; manage ticketing, documentation, and vendor coordination. Deliver Break/Fix Level 2 support within an IT Service Desk environment. **Expectations:** - 3–5 years of professional desktop support experience. - Ability to work shift‑based/remote operation with consistent service quality. - Strong communication in English and local language. - Proactive engagement with supervisors to maintain operational standards. **Key Responsibilities:** - Serve as first/second‑line contact for user incidents via phone, chat, or ticketing. - Diagnose and resolve issues with Windows 10/11, Office 365, Cisco Jabber, printers, and peripherals. - Apply GPOs, Active Directory, and mobile device management for Windows and mobile OS (iOS, Android). - Conduct preventive maintenance and remedial repairs on desktops, laptops, and printers. - Use diagnostic tools to troubleshoot network connectivity, hardware, and software problems. - Collaborate with vendors to resolve complex AV or hardware incidents. - Update and close tickets in ServiceNow, ensuring accurate documentation. - Deploy and support remote site networks (LAN/WAN), including design, monitoring, and incident management. - Manage procurement, deployment, and support of in‑scope hardware and software. **Required Skills:** - Windows 10/11 & Active Directory administration. - GPO implementation and MS Office 365 support. - Basic macOS troubleshooting. - Mobile device management (iOS, Android). - PC hardware installation, repair, and diagnostics. - Network fundamentals: switches, routers, firewalls, wireless APs, Ethernet. - Service Desk and ITSM tool proficiency (ServiceNow). - Analytical, problem‑solving, and communication skills. **Required Education & Certifications:** - Bachelor’s degree in Computer Science or related field (or equivalent experience). - CompTIA A+ and Microsoft Certified Professional (MCP) or higher. ---

Spennymoor, United kingdom

On site

Mid level

09-02-2026