SISL Global

About the Company

SISL Infotech is a market-leading IT infrastructure reseller and systems integrator with operations in EMEA / NAM / LATAM / APAC : - data centre & cloud solutions - network connectivity & security services - managed helpdesk & other IT services - professional services - software licensing solutions - IT asset management solutions - business intelligence & analytics tools - digital workspace solutions, and - IT supply chain services to public and private sector organisations.

Why choose SISL? - Over 2000 employees globally - Customer satisfaction rate of 99% - Global annual turnover in excess of $225 m - Six global offices - 24 x 7 x 365 global operation centres We offer a full range of services, including guidance on technical design, product sourcing, implementation, support and project management We are passionate about providing exceptional levels of service to our global private clients in the wider Asia Pacific , Americas and EMEA markets through our extended global presence. All our 2000 plus team members work as one united team, allowing us to always go beyond the expected in meeting the needs of our customers and driving the results for our technology partners If you would like to talk to us about reselling partnerships or joining our team globally then please email at enquiries@SISL.global

Listed Jobs

Company Name

SISL Global

Job Title

Information Technology Support Specialist

Job Description

Job title: Information Technology Support Specialist Role Summary: Deliver level‑2 desktop support for Windows and Mac environments, diagnosing complex hardware, software, and peripheral issues, maintaining system performance, and ensuring user satisfaction through proactive troubleshooting and remote assistance. Expectations: Provide timely, reliable solutions; maintain accurate ticketing records; adhere to IT policies and security standards; mentor junior staff; contribute to continuous improvement initiatives. Key Responsibilities: - Offer second‑level support for desktop/laptop hardware, operating systems, and peripherals. - Diagnose and resolve advanced issues escalated from Level 1 support. - Install, configure, and update operating systems, applications, and system patches. - Conduct root‑cause analysis, identify patterns, and develop preventive measures. - Troubleshoot break/fix scenarios on Windows and macOS platforms. - Resolve network connectivity issues, including LAN/WAN, Wi‑Fi, and VPN. - Collaborate with IT team on upgrades, implementations, and projects. - Record all activities, issues, and resolutions in the ticketing system. - Provide remote support to users working from home or in the field. - Train and mentor junior support technicians. - Ensure compliance with IT security policies and best practices. - Perform routine maintenance and inspections to maximize equipment uptime. - Foster strong user relationships and achieve high satisfaction rates. Required Skills: - Proficiency in Windows and macOS operating systems. - Strong troubleshooting and root‑cause analysis capabilities. - Solid knowledge of Microsoft Office Suite and common business applications. - Experience with Active Directory, Group Policies, and user account management. - Familiarity with remote desktop tools and support software. - Excellent analytical, problem‑solving, and communication skills. - Ability to work independently and collaboratively within a team. Required Education & Certifications: - Associate’s or bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent work experience. - 2–4 years of desktop support or similar technical role. - Preferred certifications: CompTIA A+, CompTIA Network+, Microsoft Certified Desktop Support Technician (MCDST).

London, United kingdom

On site

Junior

30-10-2025