Adept Resourcing Engineering

About the Company

Adept Resourcing are a specialist recruitment business currently working with some of Yorkshire's most innovative and successful businesses to cover both blue and white collar positions. We predominantly cover the South Yorkshire, Nottinghamshire and Humberside areas supplying both permanent recruitment and contract services. With over 70% of our work being repeat business we pride ourselves on offering a personal service that really tailors itself to our clients needs.

Listed Jobs

Company Name

Adept Resourcing Engineering

Job Title

IT Support Engineer

Job Description

**Job Title:** IT Support Engineer **Role Summary:** Provide on‑site technical support for a manufacturing environment, ensuring reliable operation of hardware, software, and network infrastructure. Diagnose and resolve user issues, maintain system performance, and support production systems to minimize downtime. **Expectations:** - Deliver prompt, effective first‑ and second‑level support to end users and production staff. - Maintain high availability of critical manufacturing applications and equipment. - Follow documented procedures and adhere to IT security and compliance standards. **Key Responsibilities:** - Respond to and resolve hardware, software, and network incidents within defined service level agreements. - Install, configure, and maintain desktops, laptops, printers, and peripheral devices. - Support and troubleshoot manufacturing execution systems (MES), PLC interfaces, and related industrial software. - Perform routine system updates, patches, and backups. - Monitor network performance and coordinate with vendors for escalated issues. - Create and maintain technical documentation, knowledge base articles, and inventory records. - Assist in the rollout of new technologies and system upgrades across the plant. - Provide user training and guidance on standard IT tools and security practices. **Required Skills:** - Strong knowledge of Windows (10/11) and Microsoft Office environments. - Experience with Active Directory, Group Policy, and user account management. - Proficiency in networking basics (TCP/IP, DHCP, DNS, VPN). - Familiarity with manufacturing/industrial control systems support is preferred. - Excellent problem‑solving and troubleshooting abilities. - Effective communication skills for interacting with non‑technical staff. - Ability to work independently on-site and manage multiple tickets concurrently. **Required Education & Certifications:** - Minimum: Associate degree or equivalent in Information Technology, Computer Science, or related field. - Preferred: Bachelor’s degree in a relevant discipline. - Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator) are advantageous.

Rotherham, United kingdom

On site

25-12-2025