HAPPY MOTOR FINANCE LIMITED

About the Company

Happy Motor Finance specialise in reducing our customer's monthly car finance payments to help offset the cost-of-living increases we are all facing. It takes just a few minutes to find out if you could refinance to reduce your monthly payments and take advantage of no admin fees, PS0 deposit options, vehicle warranties and flexible mileage packages. We also help customers purchase New & Used vehicles from reputable dealerships, whilst securing the most competitive finance deal regardless of credit history we aim to find a solution for everyone.

Listed Jobs

Company Name

HAPPY MOTOR FINANCE LIMITED

Job Title

Customer Account Manager

Job Description

Job Title: Customer Account Manager Role Summary: Dynamic account manager with prior finance broker experience, responsible for managing a portfolio of customers in the automotive finance sector. Drives customer satisfaction, recommends refinancing solutions, and ensures compliance with regulatory standards while contributing to revenue targets. Expactations: - Deliver outstanding customer service and maintain high retention rates. - Meet or exceed sales and account growth objectives. - Adhere to compliance and audit requirements. - Collaborate with cross‑functional teams to resolve customer issues efficiently. Key Responsibilities: - Manage and grow existing customer accounts, ensuring ongoing satisfaction and renewal. - Identify opportunities for refinancing, new finance products, and cross‑sell services. - Maintain accurate account records and update CRM systems with customer interactions. - Resolve customer complaints and conflicts, escalating when necessary. - Prioritize and juggle multiple accounts and tasks simultaneously. - Communicate regularly with customers, dealerships, and internal stakeholders. - Provide regular reporting on account performance, key metrics, and sales pipeline. Required Skills: - Strong customer satisfaction, communication, and support abilities. - Analytical thinking and proficiency in account management. - Excellent prioritization and multitasking skills. - Effective problem‑solving and conflict resolution. - Strong interpersonal and relationship‑building capabilities. - Demonstrated experience in the finance or automotive industry, particularly as a finance broker. Required Education & Certifications: - Bachelor’s degree or equivalent experience. - Relevant finance or brokerage certification (e.g., Certified Finance Professional) preferred.

Manchester, United kingdom

On site

26-09-2025

Company Name

HAPPY MOTOR FINANCE LIMITED

Job Title

Team Leader

Job Description

**Job Title:** Team Leader – Car Finance Broker **Role Summary:** Lead, coach, and grow a high‑performing car finance sales team. Drive revenue by securing finance deals for customers while ensuring full compliance and fostering a positive, results‑focused culture. **Expectations:** - Deliver team sales targets and achieve personal OTE. - Recruit and develop skilled brokers. - Maintain strict compliance with finance regulations. - Promote customer‑centric solutions and ethical practices. **Key Responsibilities:** - Recruit, onboard, and train a sales team of car finance brokers. - Set performance goals, monitor KPIs, and provide ongoing coaching. - Personally handle complex finance deals to model best practices. - Conduct regular performance reviews and implement improvement plans. - Ensure all team activities comply with FCA and related regulatory standards. - Collaborate with senior management on strategy, forecasting, and reporting. **Required Skills:** - Proven leadership experience in car finance brokerage (minimum 3 years). - Strong sales acumen with a track record of meeting/exceeding targets. - In‑depth knowledge of car finance products, lending criteria, and compliance. - Excellent communication, negotiation, and coaching abilities. - Ability to analyze data, generate reports, and make data‑driven decisions. - High integrity and customer‑focused mindset. **Required Education & Certifications:** - Minimum GCSE‑level education; A‑levels or equivalent preferred. - Relevant finance or sales certifications (e.g., FCA compliance training) advantageous. - Ongoing professional development in automotive finance or leadership preferred.

Manchester, United kingdom

On site

06-10-2025