- Company Name
- AGF Investments
- Job Title
- Intermediate Technical Analyst, IT Infrastructure
- Job Description
-
Job title: Intermediate Technical Analyst, IT Infrastructure
Role Summary:
Responsible for ensuring the stability, security, and performance of 24×7 enterprise IT infrastructure across Azure and on‑prem VMware environments. Designs, deploys, and optimises Windows and Linux systems, manages directory services, performs backup and disaster recovery, and drives continuous improvement of system reliability.
Expectations:
- Manage enterprise directory and server infrastructure with strict adherence to privacy, security, and compliance standards.
- Maintain high availability of business applications through proactive monitoring, patching, and performance tuning.
- Provide 24×7 on‑call support and collaborate with cross‑functional teams to resolve incidents quickly.
- Document configurations, procedures, and training materials to support consistency and knowledge transfer.
Key Responsibilities:
- Design, install, configure, and maintain core infrastructure services on Windows/Linux in Azure and on‑prem VMware.
- Administer Azure services (Entra ID, Conditional Access, SSO, MFA), Active Directory (users, groups, GPOs).
- Perform system configuration, backup operations, and disaster recovery drills.
- Plan and implement OS updates, maintenance releases, and vendor patches.
- Monitor system performance, generate metrics, and recommend improvements.
- Troubleshoot hardware, software, and networking issues, escalating when required.
- Maintain inventory, asset records, and technical specifications.
- Create and update documentation, configurations, and training guides.
- Participate in projects for new system design, review, and procurement support.
- Support application development teams throughout project lifecycles.
- Document and adhere to IT policies, procedures, and technology standards.
- Lead or support on‑call rotations for after‑hours coverage.
Required Skills:
- 5+ years of IT experience or university degree in computer science.
- Extensive Azure experience (Entra ID, Conditional Access, SSO, MFA).
- Strong automation using PowerShell, Ansible, and related tools.
- Minimum 3 years of Active Directory administration and Windows/Linux server management.
- Experience with server patch management, SCCM or Endpoint Central (asset).
- Knowledge of server monitoring, alerting, SCOM/SCCM (asset).
- Understanding of networking fundamentals and web/file protocols (IIS, FTP/SFTP).
- Excellent analytical, problem‑solving, and communication skills.
- Customer‑service orientation and ability to prioritize under pressure.
Required Education & Certifications:
- University degree or college diploma in Computer Science or related field, or equivalent experience.
- Microsoft Azure certification (AZ‑104, AZ‑305) is considered an asset.