- Company Name
- RLink Solutions
- Job Title
- ServiceNow Developer
- Job Description
-
Job title: ServiceNow Developer
Role Summary: Senior ServiceNow developer responsible for designing, developing, and maintaining ServiceNow applications across ITSM, ITBM, HRSD, and custom modules. Requires deep scripting expertise, integration knowledge, and a focus on secure, scalable solutions.
Expactations: • 6+ years of end‑to‑end ServiceNow development experience
• Proven track record delivering custom apps, workflows, and integrations
• Strong JavaScript, Glide API, and SQL knowledge
• Ability to manage full deployment lifecycle and system upgrades
Key Responsibilities:
‑ Design and implement custom ServiceNow applications, workflows, UI policies, business rules, and client scripts.
‑ Customize and enhance ITSM, ITBM, HRSD, and scoped modules per business requirements.
‑ Configure Service Catalog, Request Management, Incident, Problem, Change, and CMDB modules.
‑ Develop REST/SOAP and Integration Hub connectors, MID Server integrations, and third‑party integrations.
‑ Build and maintain Flow Designer flows, scripted REST APIs, and automation scripts.
‑ Implement ACLs, security controls, LDAP, SSO, OAuth.
‑ Participate in upgrades, patches, version management; ensure system stability.
‑ Troubleshoot performance issues, resolve outages, and provide root‑cause analysis.
‑ Collaborate with business analysts to capture requirements and create test cases.
‑ Produce and maintain technical documentation, deployment procedures, and automated test scripts.
‑ Keep current on ServiceNow releases, best practices, and industry trends.
Required Skills:
- JavaScript, Glide API, Business Rules, Client Scripts, UI Policies, Script Includes
- ServiceNow Administration and configuration across ITSM, ITOM, HRSD, ITBM, scoped apps
- Flow Designer, Integration Hub, REST/SOAP integration, MID Server, LDAP, SSO, OAuth
- CMDB architecture and data modeling
- ATF, Automated Test Framework, Performance Analytics
- Service Portal development (AngularJS, HTML, CSS, Bootstrap) – plus
Required Education & Certifications:
- Minimum bachelor’s degree in Computer Science, Information Systems, or related field
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)