Gunnebo Entrance Control

About the Company

Welcoming you to a stadium for the big match. Keeping you safe at an airport on the way to your flight. Guarding your valuable information in a datacentre. Protecting the vulnerable in hospitals. And maintaining your safety in the workplace. Around the world, Gunnebo Entrance Control is the name found on speed gates, revolving doors, turnstiles and security booths in the most demanding environments. Through our global manufacturing network we provide a range of entrance control solutions that set the benchmark for others. A focus on quality for effortless operation that lasts for years. A design flair that lifts your lobby or gateway to welcome visitors. And innovation integration with your existing identification and access control systems. For a safer world, make it Gunnebo Entrance Control.

Listed Jobs

Company Name

Gunnebo Entrance Control

Job Title

Customer Service Coordinator (12 month FTC)

Job Description

**Job title:** Customer Service Coordinator (12 month FTC) **Role Summary:** Provide world‑class customer support within a fast‑paced security solutions environment. Coordinate service operations, manage customer accounts, resolve inquiries, and drive upsell and contract renewal opportunities to enhance customer satisfaction and retention. **Expectations:** - Meet or exceed qualitative and quantitative targets, including upsell and renewal metrics. - Maintain high service quality, ensuring prompt resolution of customer issues and accurate invoicing. - Demonstrate a growth mindset with continuous improvement in service delivery and customer engagement. **Key Responsibilities:** - Respond to customer inquiries via email and phone, resolving concerns efficiently. - Build and maintain expert knowledge of products and services. - Document recurring feedback and issue trends; provide actionable insights for business decisions. - Create invoices, chase outstanding payments, and manage customer accounts. - Schedule engineers’ workloads and process parts requests. - Coordinate staff vetting with Service Engineers and customers. - Update customer portals with relevant documentation. - Upsell contracts, introduce post‑warranty customers to service offerings, and follow up on service opportunities. - Ensure timely service contract renewal and support customer retention initiatives. - Monitor customer feedback and satisfaction metrics, providing continuous improvement recommendations. - Support colleagues in handling difficult customer situations. - Fulfill additional reasonable requests aligned with role responsibilities. **Required Skills:** - Prior customer‑facing experience in a fast‑paced environment. - Experience with key account management. - Strong communication, listening, and rapport‑building abilities. - Excellent Microsoft Office proficiency; ERP or CRM experience is advantageous. - Proven sales or upsell track record, with ability to meet/exceed targets. - Multi‑tasking, attention to detail, and calm under pressure. - Strong problem‑solving and team‑oriented mindset. - Flexibility to adapt to changing priorities. **Required Education & Certifications:** - Bachelor’s degree or equivalent work experience. - Certifications in customer service, sales, or related fields preferred but not mandatory.

Maresfield, United kingdom

Hybrid

03-10-2025