FAENA

About the Company

ABOUT FAENA GROUP Founded by Alan Faena, Faena Group specializes in the creation of one-of-a-kind holistic environments anchored in cultural experiences and socially responsible projects that integrate residences and hotels with art and cultural spaces. Faena Group is rooted in ideas and concepts that have the power to reshape and enhance our world. The projects it develops are platforms for personal expression and cultural interaction--destination landmarks that inspire original thinking. Since 2000, Alan Faena has partnered with Len Blavatnik, a business leader with global interests in natural resources, media, entertainment, telecommunications and real estate; together they have transformed an abandoned stretch of property, the docklands of Puerto Madero, into one of the most valuable pieces of real estate in Buenos Aires. Faena Group's success in Argentina has consolidated the company's expertise in urban development. Faena Group's global expansion launched with the opening of Faena District Miami Beach, a new cultural epicenter that has kick-started an artistic and cultural renaissance in the heart of Miami Beach.

Listed Jobs

Company Name

FAENA

Job Title

Guest Experience Agent

Job Description

**Job Title** Guest Experience Agent **Role Summary** Provide personalized, luxury hospitality to guests from arrival through departure, serving as the primary point of contact and ensuring seamless, pleasurable experiences that reflect high‑end service standards. **Expectations** - Deliver warm, attentive service with professionalism and discretion. - Maintain complete knowledge of property offerings, policies, and standards. - Resolve guest complaints promptly to achieve satisfaction. - Coordinate across departments to fulfill guest requests efficiently. - Uphold cleanliness, organization, and security in all assigned areas. **Key Responsibilities** - Greet, check‑in/out guests, manage luggage, and escort to rooms. - Operate the lobby phone system: wake‑up calls, screening, Do‑Not‑Disturb, call forwarding, conference setup. - Document and follow up on all guest complaints, requests, and incidents. - Maintain lobby area cleanliness, safety, and presentation. - Coordinate with housekeeping, reservations, F&B, and events for guest needs. - Provide guests with accurate information on facilities, services, operating hours, and special events. - Log telephone and system issues; support emergency communications. - Update guest database with preferences, special requests, and privacy protocols. - Support additional department tasks as required, demonstrating flexibility and teamwork. **Required Skills** - 1–2 years in luxury front‑desk or guest‑services role. - Proficient with Opera PMS (preferred) and general hospitality software. - Fluent English (excellent verbal and written). Additional languages a plus. - Superior customer‑service, problem‑resolution, and sales techniques. - Strong interpersonal and emotional‑intelligence skills in high‑pressure settings. - Exceptional organizational, multitasking, and data‑entry precision. - Basic proficiency in MS Office (Word, Excel, Outlook). - Calm, poised demeanor; polished appearance; discretion with sensitive information. - Technologically savvy and comfortable using internal communication tools. **Required Education & Certifications** - Minimum high‑school diploma or equivalent. - Hospitality or business coursework preferred; professional hospitality certification (e.g., AHLEI Certified Hotel Supervisor) advantageous but not mandatory.

New york, United states

On site

17-10-2025

Company Name

FAENA

Job Title

Security Manager

Job Description

**Job Title:** Security Manager **Role Summary:** Lead and oversee all security functions for a luxury hospitality property, ensuring the safety of guests, staff, and assets while maintaining a discreet, guest‑focused environment aligned with the brand’s standards. **Expectations:** - Provide strategic direction for security operations and emergency response. - Build and maintain high‑performance security teams and protocols. - Foster collaboration with internal departments and external agencies. - Ensure compliance with all applicable local, state, and OSHA regulations. **Key Responsibilities:** - Manage daily security operations: shift scheduling, patrols, access control, incident reporting. - Develop and conduct training on emergency response, customer service, and de‑escalation. - Liaise with local law enforcement, fire department, and other emergency services. - Create and enforce safety policies, evacuation procedures, and crisis management protocols. - Monitor and maintain security systems (CCTV, access control, alarms) and report maintenance needs. - Coordinate security coverage for VIP guests, high‑profile events, and public areas. - Conduct risk assessments, incident investigations, and produce comprehensive reports. - Collaborate with Rooms, Events, Engineering, and other departments to integrate property safety. - Maintain documentation and compliance with city, state, and OSHA security regulations. **Required Skills:** - Leadership under pressure, calm composure. - Excellent communication, team coordination, and decision‑making. - Discretion, professionalism with guests and high‑profile clientele. - Detail‑oriented documentation and reporting. - Knowledge of surveillance systems, hotel layouts, and threat assessment. **Required Education & Certifications:** - 5+ years progressive experience in security or safety management, preferably in luxury hospitality, nightlife, or event environments. - NYS Security Guard License (mandatory). - CPR/First Aid/AED Certification (required). - Fire Safety Director Certification strongly preferred. ---

New york, United states

Hybrid

Mid level

19-11-2025