RESPEC

About the Company

In a world where one superhero can handle almost any problem, our entire team of award-winning technology experts is on a mission to make your business better. With extra vision to see solutions that others can't and vast knowledge to bridge the gaps that others don't, we're transformers with the know-how to solve the world's hardest problems. At RESPEC, we thrive on technology and making our clients successful. This is why we do what we do. From the depths of a cavern to the heights of a volcano, from an antiquated computer system to a business in dire need of re-engineering, our technical and business experts find solutions for extreme situations... like the time we cleansed and migrated 100 million rows of legacy data or the time we protected Mt. Rushmore. Know-How is Everything. We use our resourcefulness and vast experience to solve problems. It's called know-how. And when you have it, problems aren't problems at all. Know-how defines the core of who we are. It is how our clients see us. Know-how speaks to ingenuity, aptitude, and skill--it is not merely knowledge; it is knowledge on how to get things done. Imagine having access to a think tank with hundreds of diversely talented engineers, scientists, programmers, and developers under one roof--that's RESPEC. Each team member is highly trained and skilled in understanding and applying the laws of a specific universe to solve any kind of problem. That's why we have to talk about our team in terms of superheroes.

Listed Jobs

Company Name

RESPEC

Job Title

System Administrator

Job Description

**Job Title:** Service Center Technician **Role Summary:** Support federal healthcare clients by providing Tier III technical expertise for Windows and cloud infrastructure, ensuring SLA compliance and system security in a regulated environment. **Expactations:** - Serve as a final escalation point for complex technical issues in a multi-server federal healthcare infrastructure. - Ensure adherence to strict service level agreements (SLAs), regulatory compliance (HIPAA, FISMA, NIST 800-53), and documented procedures. - Maintain high-quality service delivery through structured documentation, reporting, and knowledge management. **Key Responsibilities:** - Coordinate installation, testing, troubleshooting, and maintenance of Windows and cloud platforms supporting EHR systems. - Manage ITSM platform (e.g., ServiceNow) for intake, triage, documentation, and resolution of incidents. - Protect system confidentiality, integrity, and availability via security protocols and compliance measures. - Document technical processes, remediation strategies, and customer interactions to build a centralized knowledge base. - Generate reports on service center metrics, property accountability, and activity logs for management review. - Adapt to evolving environments (e.g., new applications, configuration updates, security enhancements). **Required Skills:** - Tier III support in multi-server environments with strong problem-solving capabilities. - Proficiency in Windows and cloud infrastructure operations for healthcare systems. - ITSM process execution (ServiceNow or equivalent) for intake, triage, and SLA tracking. - Knowledge of federal regulations (HIPAA, FISMA) and information security practices. - Experience with incident resolution, reporting, and metrics generation. - Clear communication and collaboration skills for technical and stakeholder teams. **Required Education & Certifications:** - Associate degree or technical certificate; Bachelor’s preferred. Certifications or equivalent experience may substitute for education. - 5+ years of IT experience, including 3+ years in Service Center support within multi-server environments. - Eligibility for federal suitability clearance. - Preferred experience supporting federal healthcare IT systems, ITSM platforms (e.g., ServiceNow), and federal reporting requirements.

Albuquerque, United states

On site

Mid level

17-10-2025

Company Name

RESPEC

Job Title

Tier III Help Desk Siupport

Job Description

**Job Title:** Tier III Help Desk Support (Service Center Technician) **Role Summary:** Provides Tier III escalation support for mission‑critical federal healthcare systems, overseeing installation, testing, troubleshooting, and maintenance of Windows and cloud infrastructure for electronic health record (EHR) applications. Ensures security, SLA compliance, and knowledge‑base quality in a highly regulated environment. **Expactations:** - Deliver timely resolution of complex technical issues while meeting SLA targets. - Maintain confidentiality, integrity, and availability of federal healthcare data. - Produce accurate service metrics and property‑accountability reports. - Collaborate effectively with service‑center leads, federal functional leads, and technical teams. **Key Responsibilities:** - Act as Tier III escalation point for multi‑server healthcare environments. - Plan, coordinate, and execute installation, testing, and maintenance of Windows and cloud infrastructure supporting EHR systems. - Process and document all requests in the ITSM tool (e.g., ServiceNow) with proper triage and SLA tracking. - Implement and monitor security controls aligned with HIPAA, FISMA, and NIST 800‑53. - Create and maintain technical documentation, FAQs, and a knowledge base. - Generate regular reports on service center activity, metrics, and asset accountability. - Adjust workloads and procedures as environments evolve (new applications, configuration changes, security updates). **Required Skills:** - Tier III support and escalation management in complex, multi‑server settings. - Windows server and cloud infrastructure administration for healthcare systems. - Proficiency with ITSM platforms (ServiceNow or equivalent) and SLA management. - Strong knowledge of federal security/compliance frameworks (HIPAA, FISMA, NIST 800‑53). - Experience with configuration management, change control, and incident reporting. - Ability to produce clear technical reports and maintain knowledge‑base content. - Excellent communication and teamwork across technical and stakeholder groups. **Required Education & Certifications:** - Associate degree or technical training certificate (Bachelor’s degree preferred). - 5+ years of IT experience, including at least 3 years in Service Center support within a multi‑server environment. - Eligibility for federal suitability clearance. - Relevant certifications (e.g., CompTIA A+, Network+, Security+, Microsoft Certified: Azure Administrator, ITIL) may substitute for formal education.

Albuquerque, United states

On site

Mid level

17-10-2025