Scanlans

About the Company

Scanlans Property Consultants have two sides of the business, both management and consultant surveyors. Scanlans Property Management offer the full spectrum of property management services across the UK. We have office in Manchester and Birmingham, as well as extensive experience in Chester, Liverpool and Leeds. Our highly qualified and experienced property management team is best positioned to respond intelligently to your needs, giving us the flexibility to provide truly tailored solutions for our clients. Whether it is developers seeking dedicated residential block management, leaseholders considering management of their own block, or property agents looking to dispose of management contracts, Scanlans Property Management provide one of the best services across the Country. Scanlans Consultant Surveyors is a long established Practice bringing together a wide range of expertise in surveying, valuation and property development, all under one roof. This means that we can offer our clients a complete range of services in the commercial, industrial, retail and residential sectors.

Listed Jobs

Company Name

Scanlans

Job Title

Property Management Assistant

Job Description

**Job Title:** Property Management Assistant **Role Summary:** Provide administrative and customer‑focused support to Property Managers and clients, managing enquiries, documentation, and portfolio tasks efficiently in a fast‑paced property management environment. **Expectations:** - Respond to telephone and email enquiries promptly and professionally. - Evaluate options and make decisions on portfolio administration issues. - Maintain clear, concise, and grammatically correct written and verbal communication. - Prioritise workload effectively and contribute to accurate process continuity for high client retention. **Key Responsibilities:** - Handle inbound calls and email correspondence from residents, leaseholders, agents, and investors. - Requisition and provide information to team members and clients. - Interpret and respond to enquiries with empathy, clarity, and professionalism. - Resolve administrative issues, evaluating alternatives before deciding on actions. - Present logical arguments verbally to stakeholders when required. - Ensure all written communications are clear, concise, and correct. - Support process improvement initiatives to maintain portfolio accuracy and client satisfaction. **Required Skills:** - Strong written and verbal communication. - Excellent listening and empathy. - Ability to prioritise tasks in a busy environment. - Precise, reasoned response to diverse enquiries. - Decision‑making based on evaluated options and factual information. **Required Education & Certifications:** - Minimum of GCSEs or equivalent (no specified degree requirement). - Familiarity with property management principles is preferred. - No specific professional certification required.

Manchester, United kingdom

On site

18-10-2025