Wild

www.wearewild.com

1 Job

270 Employees

About the Company

Brilliantly bold personal care, that smells, feels and works a treat. No nasties, vegan and all without single-use plastic. Good for you, good for the planet. B Corp certified.

Listed Jobs

Company Name: Wild
Job Title: Customer Experience Intern (FTC)
Job Description: **Job Title:** Customer Experience Intern (FTC) **Role Summary:** A one‑year fixed‑term internship focused on delivering exceptional customer experiences across social media channels. The role involves responding to inquiries, managing community interactions, monitoring sentiment, and supporting internal reporting and operational tasks. **Expectations:** - Full‑time, 1‑year Fixed Term Contract. - Report directly to the Senior Customer Experience Manager. - Engage with high‑volume social media platforms (Instagram, TikTok, Facebook, etc.). - Maintain Wild’s friendly brand tone and positive community atmosphere. - Prioritize tasks, manage competing demands, and remain calm under pressure. **Key Responsibilities:** - Respond to comments, direct messages, and posts on all active social media accounts. - Resolve customer queries, compliments, and complaints in a timely and professional manner. - Encourage community participation and nurture a welcoming online presence. - Monitor customer sentiment, flag emerging trends or issues, and provide proactive feedback to improve experience. - Assist with reporting, tracking engagement metrics, and managing inbox workflows. - Represent the brand authentically, turning interactions into long‑term brand advocacy. **Required Skills:** - Excellent written communication and a friendly, professional tone. - Strong organizational abilities and capacity to manage multiple priorities. - Natural problem‑solving aptitude with calmness under pressure. - Genuine passion for sustainability and environmental stewardship. - Prior experience in customer service, brand, retail, or online support is preferred. **Required Education & Certifications:** - Minimum of a high‑school diploma or equivalent; current students are welcome. - No specific certifications required.

London, United kingdom

Hybrid

Fresher

17-10-2025