Argano

1 Job

1,744 Employees

About the Company

Argano is the world's first and largest digital services consultancy focused exclusively on enabling high performance across our clients' business operations, at scale and around the globe. Forged from world-class specialist consultancies with decades of enterprise technology, data, cloud, AI and operations expertise, Argano supports the full transformation agenda through strategy, design, execution, and ongoing managed services. We modernize and optimize core functions across customer engagement and service, revenue management, finance and planning, supply chain, and workforce optimization. Our promise to clients is maximizing their growth, profitability, commercial agility and customer satisfaction, guaranteed.

Listed Jobs

Company Name: Argano
Job Title: Senior Manager, Client Services - D365 CE
Job Description: **Job Title** Senior Manager, Client Services – Dynamics 365 Customer Engagement **Role Summary** Lead and manage a portfolio of Dynamics 365 CE client engagements across multiple regions. Drive post‑go‑live support, enhancements, and optimization while fostering client success and continuous improvement. Mentor a global, cross‑functional team and collaborate with sales to shape delivery strategies. **Expectations** - Deliver high‑impact, day‑to‑day operational solutions that keep client systems running smoothly. - Maintain strong executive‑level client relationships and act as the trusted advisor for roadmap and growth opportunities. - Ensure delivery excellence through process definition, KPI monitoring, and best‑practice implementation. **Key Responsibilities** - Oversee multiple client accounts, ensuring timely delivery of support, enhancements, and optimization services. - Resolve complex operational challenges in real time, ensuring client satisfaction and continuity. - Influence client roadmaps, recommend improvements, and identify expansion opportunities. - Lead, coach, and develop a functional and technical consulting team across Canada, Mexico, and other global locations. - Partner with sales to provide strategic delivery insights during the opportunity lifecycle. - Define and improve Client Services processes, KPIs, and best practices. - Manage high‑risk services, escalations, contract scope, and executive‑level client communications. **Required Skills** - 7+ years in Client Services or Managed Services with a focus on Microsoft Dynamics 365 CE. - Deep knowledge of Dynamics 365 CE modules (Sales, Customer Service, Field Service, Customer Insights, Journeys) and the Power Platform. - Experience managing complex, cross‑functional client engagements in a matrixed or global environment. - Strong executive‑level communication and stakeholder management. - Proven ability to balance multiple priorities while maintaining quality and client satisfaction. - Leadership skills with a track record of mentoring and developing teams. **Required Education & Certifications** - Bachelor’s degree in Business, Computer Science, Engineering, or related field (Master’s preferred but not required). - Microsoft Dynamics 365 CE‑related certifications (e.g., Dynamics 365 Customer Engagement Functional Consultant Associate) preferred.