COMME des GARÇONS

1 Job

241 Employees

About the Company

COMME des GARCONS is an apparel & fashion company based out of Tokyo, Japan.

Company Name: COMME des GARÇONS
Job Title: E-Commerce Assistant
Job Description: **Job Title**: E-Commerce Assistant **Role Summary**: Supports e-commerce operations across online platforms (e.g., E-SHOP, FARFETCH) by managing order fulfillment, inventory, and customer service to ensure seamless customer experiences. Requires flexibility in scheduling. **Expectations**: Must maintain 48-hour fulfillment targets, coordinate cross-team workflows, and handle time-sensitive logistical tasks. Requires physical stamina (standing, lifting, stairs navigation). **Key Responsibilities**: - Process orders via picking, packing, and shipping while resolving fulfillment issues promptly. - Maintain inventory accuracy, flag discrepancies, and track logistics for store-fulfilled orders. - Coordinate with store teams and warehouses for inventory alignment and shipment management. - Provide customer service for e-commerce inquiries, returns, and exchanges via multiple platforms. - Ensure adherence to fulfillment procedures and inventory protocols. **Required Skills**: - Proven customer service experience (white-glove standards preferred). - Strong communication and problem-solving abilities. - Proficiency in Microsoft Excel and basic technical tools. - Bilingual English (fluent); additional languages advantageous. - Basic knowledge of order management systems (e.g., Zendesk, Shopify). **Required Education & Certifications**: Not specified.