- Company Name
- J.D. Irving, Limited
- Job Title
- IT Operations Analyst
- Job Description
-
**Job Title:** IT Operations Analyst
**Role Summary**
Provide continuous monitoring, incident response, and maintenance of enterprise IT infrastructure and applications. Operate on a 24/7 shift schedule, ensuring system stability, security, and timely communication with stakeholders.
**Expectations**
- Full‑time on‑site presence with shift work (typically 3 days on/3 days off).
- Must meet Canadian Controlled Goods Program, Canadian Government Security clearance, and U.S. ITAR requirements.
**Key Responsibilities**
- Monitor infrastructure health using industry‑leading tooling.
- Detect, analyze, and respond to cyber security threats and system incidents.
- Lead or participate in incident resolution and post‑mortem activities.
- Provide real‑time status updates to key stakeholders.
- Support regular maintenance, patching, and upgrades to maintain a secure environment.
- Document and improve standard operating procedures, knowledge base articles, and status reporting.
- Deliver end‑user support during non‑standard business hours.
**Required Skills**
- Strong understanding of network protocols, security best practices, and incident response processes.
- Excellent problem‑solving and communication skills; ability to work under pressure.
- Ownership mindset, proactive attitude, and continuous process improvement focus.
- Ability to create and manage system documentation and SOPs.
- Self‑starter comfortable working independently or within a team.
**Required Education & Certifications**
- Post‑secondary degree or diploma in Computer Science, Cyber Security, or a related field.
- Minimum 1 year of technical support experience.
- Relevant certifications preferred: CompTIA Security+, Network+, A+, or equivalent.
**Desired Technology Experience**
- ManageEngine OpManager, Cisco Meraki, VMware, SCOM, SCCM, Dell EMC Avamar, Dell EMC Networker, Unix, Microsoft Office, Intune, Splunk, ServiceNow. (Not mandatory, but an advantage.)