Kal Tire

www.kaltire.com

1 Job

3,851 Employees

About the Company

Kal Tire is one of Canada's largest independent tire dealers and one of North America's largest commercial tire dealers. The company has warehouse facilities across Canada servicing over 270 Kal Tire retail and commercial stores. Kal Tire owns and operates 10 truck tire retread facilities across Canada, plus six earthmover retreading facilities located in Canada, the United Kingdom, Chile, Ghana and Mexico. Kal Tire's Mining Tire Group is an international leader in mining tire service and supply, servicing more than 150 mine sites across five continents. Founded in 1953 and still based in Vernon, British Columbia, Kal Tire's steady expansion now employs more than 6,500 team members internationally. Guided by the Kal Tire Aims, our team members strive to earn the trust of our customers by providing them with quality and value, in both service and products, that exceed their expectations. We also aim to support the careers of every team member through quality leadership, training and opportunities for advancement. At Kal Tire, we're driven to provide customers with the best-in-class tires and service.

Listed Jobs

Company Name: Kal Tire
Job Title: Customer Service Representative
Job Description: **Job Title:** Customer Service Representative **Role Summary:** Provide exceptional telephone support for tire and wheel needs, focusing on first‑call resolution, product and service recommendations, appointment scheduling, and customer loyalty promotion. Operate as the brand ambassador for the Retail Service Centre, coordinating between customers, in‑store teams, and service technicians. **Expectations:** - Complete a 2–3 week paid onboarding and product‑knowledge training. - Cover operational shifts including early mornings, evenings, and weekends as needed. - Resolve customer inquiries on the first call or chat whenever possible. - Consistently promote “Customer First” service standards and maintain a positive, friendly tone. **Key Responsibilities:** - Respond to inbound calls and chat inquiries, actively listening to identify customer needs. - Research solutions via web‑based applications and present suitable tire, wheel, warranty, and service options. - Schedule appointments, place orders, and coordinate follow‑ups with service teams. - Participate in call campaigns for seasonal maintenance and service reminders. - Act as liaison between customers, suppliers, and service technicians. - Support in‑store teams by filling gaps at front counters, managing multi‑line phone systems, and providing assistance to new staff. - Promote company products, service conditions, and warranties ensuring vehicle safety compliance. - Escalate complex issues to Store Manager or Supervisor when necessary. **Required Skills:** - Minimum 1 year of direct sales and/or customer‑service experience. - Strong verbal communication, active listening, and problem‑solving abilities. - Proficient with multi‑line phone systems, Microsoft Word, Excel, Outlook, and company web‑applications. - Excellent multitasking, time‑management, and organizational skills. - Friendly, adaptable, and committed to delivering outstanding service. **Required Education & Certifications:** - High school diploma or equivalent (no additional certifications required).