SmarterDx

1 Job

236 Employees

About the Company

SmarterDx builds clinical AI that empowers hospitals to analyze the complete record of every patient to fully capture the value of care delivered. Founded by physicians in 2020, its proprietary AI platform understands the nuances of clinical reasoning, enabling hospitals to true the patient record for every discharge. By doing so, hospitals can recover millions in earned revenue, enhance care quality metrics, and optimize healthcare operations.

Listed Jobs

Company Name: SmarterDx
Job Title: Integration Support Engineer
Job Description: **Job Title**: Integration Support Engineer **Role Summary** Provide technical support for clinical data integrations (EHR/RCM) across database extracts, HL7v2, and FHIR. Deliver rapid, SLA‑driven resolution of integration incidents, maintain documentation, and collaborate with cross‑functional teams to enhance support workflows and product quality. **Expectations** - Deliver consistent, high‑quality support, meeting or exceeding SLA targets. - Communicate proactively with clients regarding incidents and status. - Maintain rigorous documentation and knowledge assets for scalable support. - Champion compliance with data security and regulatory standards. **Key Responsibilities** - Respond to monitoring alerts and resolve integration errors or downtime events. - Triage and assign incoming support tickets in the ticketing system. - Draft and update interface specifications, data flow diagrams, and integration architecture docs. - Create and refine SOPs, playbooks, and support playbooks. - Proactively monitor integration health; detect and remediate potential issues before impact. - Liaise between Customer Operations and Engineering, escalating complex issues and recommending product improvements. - Coordinate cross‑functional work to ensure scalable, compliant support. **Required Skills** - 2+ years of experience in EHR or healthcare integration (database extracts, HL7v2, FHIR). - Hands‑on SQL and data‑integration troubleshooting. - Proficient with HL7v2/FHIR protocols and integration tooling (e.g., Mirth Connect, Epic Bridges). - Strong written and verbal communication; able to explain technical issues to non‑technical stakeholders. - Self‑motivated, ownership mindset, and proactive problem‑solving. - Experience with incident resolution SOPs and SLA management. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Information Systems, or related field (preferred). - Certifications in healthcare interoperability standards (HL7v2, FHIR) or integration engines (Mirth Connect, Epic Bridges) are a plus. ---