Acuity, Inc.

About the Company

Acuity, Inc. is a federal technology consulting firm headquartered in Reston, VA. Acuity provides deep industry expertise to help clients plan for the future, perform in the present and save taxpayer dollars while realizing real, measurable, and mission-focused results. We help clients apply pragmatic technology, innovative services and tested management techniques to continuously improve their ability to serve and protect Americans.

Listed Jobs

Company Name

Acuity, Inc.

Job Title

ServiceNow Developer

Job Description

**Job title:** ServiceNow Developer (Mid‑Senior) **Role Summary** Lead design, configuration, and support of ServiceNow solutions for federal clients, driving workflow automation, process improvement, and application lifecycle in an agile environment. **Expectations** - Deliver high‑quality, user‑friendly ServiceNow products within sprint timelines. - Collaborate directly with customers and subject‑matter experts to refine business processes. - Maintain ServiceNow platform integrity through ongoing support, monitoring, and continuous enhancement. **Key Responsibilities** - Configure and customize core ServiceNow applications (Incident, Problem, Change, HR Service Delivery, Knowledge Management, Service Catalog, Service Portal). - Build and maintain workflows, integrations, and Automated Test Framework (ATF) tests. - Deploy out‑of‑the‑box functionality and custom modules as required. - Participate as a scrum team member: estimate story points, manage backlog, and attend agile ceremonies. - Prioritize multiple concurrent tasks, ensuring quality and adherence to client priorities. - Provide application support, troubleshooting, and documentation. - Champion process improvement, change management, and innovative ideas in a dynamic client environment. **Required Skills** - 4+ years of progressive experience in ServiceNow configuration, administration, and application development. - Deep knowledge of ITIL and Service Management processes; experience with HR Service Delivery. - Strong analytical, problem‑solving, and change‑management abilities. - Excellent communication, presentation, and facilitation skills. - Team‑oriented, collaborative approach with stakeholders at all levels. **Required Education & Certifications** - Bachelor’s degree in a related field (e.g., Information Technology, Business). - ServiceNow Certified System Administrator (CSA). - US citizenship with eligibility for Public Trust clearance. **Desired Certifications (optional)** - ServiceNow Certified Implementation Specialist – ITSM and/or Certified Application Developer.

Washington dc-baltimore, United states

Hybrid

11-02-2026