- Company Name
- Square One Resources
- Job Title
- Second Line Support Engineer
- Job Description
-
**Job title**
Second Line Support Engineer (Senior Workplace Engineer)
**Role Summary**
Provide second‑line support, design, and maintenance for Microsoft 365, Azure, and limited on‑premise infrastructure in a financial services environment. Mentor junior staff, drive automation, and assist architecture teams to deliver reliable, secure modern workplace solutions.
**Expectations**
* 6‑month contract (inside IR35)
* Start: Mar/Apr 2026
* Deliver high‑quality support and solution design, aligning with SPW best practices and governance.
**Key Responsibilities**
* Manage devices, data, and applications via Intune, Jamf, SharePoint, OneDrive, and Office 365 tools.
* Administer collaboration & unified communications: Teams, PSTN in Teams, Exchange.
* Engineer Office 365 telemetry, add‑on governance, and security tooling (Defender XDR).
* Develop and maintain cloud solutions (SaaS, PaaS, IoT) using PowerShell, Python, PowerApps, Graph API.
* Oversee Entra ID, access management, and Azure AD.
* Design networking components (WAN, LAN, Wi‑Fi).
* Drive automation to reduce manual processes.
* Guide IT support on SPW best practices.
* Contribute to solution design with Technology Architects, ensuring alignment with policies and risk appetite.
* Document work in Jira & Confluence.
* Engage stakeholders, recommend changes, and support Agile methodologies.
**Required Skills**
* Microsoft 365/Office 365 (Teams, Exchange, SharePoint, OneDrive)
* Device & data management: Intune, Jamf, Windows 11 management
* MS 365 security tooling & Entra ID
* Networking (WAN, LAN, Wi‑Fi)
* Automation & scripting: PowerShell, Python, PowerApps, Graph API
* Cloud platforms: Azure, SaaS, PaaS, IoT
* Collaboration & unified communications (voice, video, email)
* Agile development practices
* Stakeholder and client‑service focus
* Jira & Confluence proficiency
**Required Education & Certifications**
* Bachelor’s degree or equivalent in Computer Science, Information Technology, or related field.
* Relevant certifications (e.g., Microsoft Certified: Enterprise Administrator Expert, Microsoft Certified: Modern Desktop Administrator Associate, Microsoft Certified: Azure Administrator Associate, or equivalent) are strongly preferred.