Ascendion

About the Company

Ascendion is a leading provider of AI-first software engineering services. Our applied AI, software engineering, cloud, data, experience design, and talent transformation capabilities accelerate innovation for Global 2000 clients. Ascendion is headquartered in New Jersey. In addition to our remote/hybrid workforce, we have a presence in 12 countries and 40+ global offices across North America, Eurpoe, and APAC. We are committed to building technology powered by Generative AI with an inclusive workforce, service to our communities, and a vibrant culture. For more information, please go to www.ascendion.com.

Listed Jobs

Company Name

Ascendion

Job Title

Second Line Support Engineer

Job Description

**Job Title** Second Line Support Engineer **Role Summary** Provide 1st and 2nd line technical support for a large Windows and macOS user base, troubleshooting hardware, software, and network issues to ensure seamless end‑user experience. **Expectations** - 4–7 years in a service desk or desktop support role. - Demonstrated ability to support 500+ users independently and collaboratively. - Strong customer‑service orientation and proactive problem‑solving. **Key Responsibilities** - Receive, triage, and resolve tickets for hardware, operating systems, and networking problems. - Administer user accounts, Active Directory / Azure AD, and Office 365 services. - Deploy, configure, and maintain endpoint devices via Intune, JAMF, SCCM, or equivalent tools. - Diagnose and repair laptop/desktop hardware and perform basic firmware updates. - Escalate complex incidents to higher‑tier teams and document resolution steps. - Update and maintain knowledge‑base articles and support documentation. - Participate in change‑management, incident review, and continuous improvement activities. **Required Skills** - Windows 10/11 administration and troubleshooting. - macOS support and device management. - Laptop/desktop hardware diagnostics and repair. - Experience with Active Directory, Azure AD, and Office 365 administration. - Endpoint management tools (Intune, JAMF, SCCM, or equivalent). - Networking fundamentals: DNS, DHCP, VPN, Wi‑Fi. - Proficiency with ticketing systems (ServiceNow, Jira Service Management, Remedy). - Excellent analytical, communication, and customer‑service skills. - Ability to work independently and within IT teams. **Required Education & Certifications** - Bachelor’s degree or equivalent in Computer Science, Information Technology, or related field. - ITIL Foundation certification (advantageous).

London, United kingdom

On site

Junior

28-11-2025

Company Name

Ascendion

Job Title

Customer Support Agents

Job Description

**Job Title**: Customer Support Analyst **Role Summary** Customer Support Analysts evaluate and audit customer‑agent interactions to ensure adherence to business protocols, compliance standards, and quality expectations. They apply scoring rubrics, provide structured feedback, and support continuous improvement of support processes. **Expectations** - Conduct regular audits of calls, case notes, and related documentation. - Assess adherence to protocols, scripts, and compliance regulations. - Deliver clear, actionable feedback to agents and internal stakeholders. - Use standardized scoring rubrics to rate call quality and documentation accuracy. - Identify and report procedural or compliance deviations. **Key Responsibilities** 1. Monitor and review recorded calls, case notes, and associated documentation. 2. Evaluate adherence to business protocols and compliance standards. 3. Apply scoring rubrics to assess call quality and documentation accuracy. 4. Identify procedural or compliance deviations and document scores. 5. Provide structured feedback to agents and stakeholder teams. 6. Ensure consistent application of required procedures, scripts, and quality standards. **Required Skills** - Bilingual proficiency in French and English (verbal & written). - Strong analytical and evaluation skills with high attention to detail. - Ability to work independently and adapt quickly to new technology platforms. - Experience in quality assurance, call auditing, or customer support within regulated environments preferred. - Comfortable using intuitive internal systems; basic tech proficiency required. **Required Education & Certifications** - Minimum of a bachelor’s degree (preferred field: Business, Communications, or related discipline). - Any relevant certifications in quality assurance, customer service, or compliance are an advantage.

Toronto, Canada

On site

01-12-2025

Company Name

Ascendion

Job Title

Back End Developer

Job Description

Job Title: Back End Developer Role Summary: Develop and maintain robust end‑to‑end data pipelines and backend services. Deliver high‑quality, scalable solutions to support real‑time and batch processing needs while ensuring system reliability, performance, and availability. Expectations: - Design, code, test, and deploy production-ready backend components. - Collaborate with stakeholders to translate business requirements into technical specifications. - Continuously improve pipeline performance and monitor system health. Key Responsibilities: - Build, unit‑test, integrate, and deploy data pipelines and microservices. - Design and implement real‑time and batch data processing workflows. - Troubleshoot production incidents, resolve defects, and optimize bottlenecks. - Ensure code quality, documentation, and adherence to best practices. - Participate in architecture reviews and contribute to long‑term modernization plans. Required Skills: - Strong backend engineering experience with distributed systems. - Advanced proficiency in Python and hands‑on experience with PySpark. - Deep knowledge of AWS services: EC2, Lambda, Glue (and related data services). - Familiarity with CI/CD pipelines, unit/integration testing, and deployment automation. - Strong problem‑solving and debugging abilities. Nice‑to‑Have Skills: - Java programming experience. - Background in Data Engineering, DevOps, or Software Development. - Leadership or mentoring experience with cross‑functional teams. Required Education & Certifications: - Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent experience). - AWS certifications (e.g., AWS Certified Developer or Solutions Architect) are a plus.

Boston, United states

Hybrid

09-12-2025

Company Name

Ascendion

Job Title

Java Software Engineer

Job Description

Job Title: Java Software Engineer Role Summary: Develop and maintain scalable, cloud‑native backend services using Java and Spring Boot, while contributing to full‑stack functionality, performance testing, and site reliability engineering initiatives across the software development lifecycle. Expactations: Deliver high‑quality, production‑grade code; participate in architecture design and continuous improvement; collaborate with cross‑functional teams to support rapid experimentation and iterative delivery. Key Responsibilities: - Design, develop, and maintain microservice backends with Java, Spring Boot, and Spring MVC. - Build and expose RESTful APIs, integrate Swagger/OpenAPI documentation. - Implement performance testing (NFT) and reliability practices aligned with SRE principles. - Deploy applications via Kubernetes (GKE/GCP preferred), Docker, and CI/CD pipelines (Jenkins, GitLab CI). - Configure and manage messaging systems such as Kafka or IBM MQ. - Optimize database performance and data models for Oracle, CockroachDB, MongoDB, and SQL. - Enforce security standards using OAuth2, JWT, and Spring Security. - Employ monitoring, logging, and observability (ELK, Prometheus, Grafana, Splunk). - Apply automated code quality checks with SonarQube, Checkstyle, and ESLint; write Bash and Python scripts for automation. - Collaborate with DevOps, QA, and product teams using JIRA, Confluence, Slack/Teams. Required Skills: - 5+ years in Java development with deep experience in Spring Boot, Spring MVC, and microservice patterns. - Full‑stack development experience, including front‑end framework exposure where required. - Proficient in Kubernetes concepts and operations, Docker containerization, and CI/CD workflows. - Strong SQL knowledge, performance tuning, and data modeling across relational and NoSQL databases. - Experience with Kafka, IBM MQ, and related messaging systems. - Familiarity with cloud-native development on GCP/GKE or similar environments. - Expertise in API design, testing (JUnit, TestNG, Mockito, Selenium, Cypress), and documentation tools. - Solid understanding of security protocols (OAuth2, JWT) and best practices. - Comfortable using version control (Git), code quality platforms (SonarQube, Checkstyle), and monitoring suites (ELK, Prometheus, Grafana). Required Education & Certifications: - Bachelor’s degree in Computer Science, Engineering, or equivalent experience. - Relevant certifications in Java, Spring, Kubernetes, or cloud platforms preferred but not mandatory.

Bournemouth, United kingdom

On site

Mid level

10-12-2025