Auvik

About the Company

SaaS sprawl. Constantly evolving hybrid workplaces. IT requests that interrupt critical work. Embrace change with Auvik’s cloud-based IT management platform that reduces friction and increases agility—for IT teams, managed service providers (MSPs), end users, and entire organizations. Simplify Everything Simplicity of deployment, combined with ease of use and effortless automation gives you significant time savings. Focus instead on strategic business priorities and the new opportunities that change presents. Boost Visibility Get total visibility into key parts of your infrastructure and take a proactive approach to IT management: reduce friction and lower operational risk while raising confidence in IT infrastructure. Move Forward, Faster Power faster detection, accelerated speed to resolution, and reduced downtime, improving efficiency and extending the bandwidth of IT and end users. Invest in the work that keeps everyone moving forward. Auvik gives internal IT teams the tools they need to effectively manage infrastructure across multiple networks and an evolving SaaS landscape. Auvik's simplicity also gives MSPs a competitive advantage, from client onboarding to network documentation to accelerating client resolutions. With one million network devices and three million SaaS applications across 100,000 networks, Auvik helps keep everyone moving forward.

Listed Jobs

Company Name

Auvik

Job Title

Technical Support Specialist - 12 month contract

Job Description

**Job Title:** Technical Support Specialist (12‑month contract) **Role Summary:** Provide day‑to‑day technical assistance to users of network management software in a chat, email, web, and phone environment. Resolve technical issues, document solutions, and collaborate with engineering, partner success, and sales to improve product functionality and ensure an outstanding customer experience. **Expectations:** - Deliver timely, accurate, and friendly support across multiple channels. - Manage a high volume of incoming requests while maintaining zero customer churn. - Actively contribute product feedback based on user interactions. - Work within PST business hours (8:30 AM–5:00 PM). **Key Responsibilities:** 1. Diagnose and resolve customer technical issues related to networking software. 2. Research and document troubleshooting steps; guide customers through corrective actions. 3. Record and propose new or enhanced product features derived from customer feedback. 4. Author and update knowledge‑base articles for internal and customer use. 5. Prioritize and triage support tickets, ensuring SLA compliance. 6. Collaborate with engineering, partner success, and sales teams to remove roadblocks. **Required Skills:** - Proficiency with basic networking concepts: routing, switching, firewalling. - Strong technical aptitude and rapid learning ability. - Excellent verbal and written communication. - Analytical thinking, problem‑solving, and multitasking under pressure. - Experience in a technical, product support role (preferred). - Familiarity with Linux (Python / BASH scripting), SQL, and relational databases (preferred). - Comfortable using support tools such as Zendesk, Slack, JIRA (preferred). - Knowledge of networking hardware configuration (Cisco, Fortinet, SonicWall, etc.) (preferred). **Required Education & Certifications:** - Minimum bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent experience. ---

Vancouver, Canada

Hybrid

23-10-2025