Social Hotspot

www.social-hotspot.co.uk

1 Job

4 Employees

About the Company

At Social Hotspot, we’re redefining how home improvement companies scale. No longer just a marketing agency, we've evolved into a full growth partner—offering a complete front-end growth system called GrowthSuite. Our service goes beyond lead generation. We deliver price-qualified appointments, manage the entire content creation process with in-person video shoots, and provide every client with a custom-built CRM, AI-assisted lead nurturing, and a dedicated appointment-setting team. Everything we do is driven by performance, data, and a deep understanding of the trade industry. Whether it's turning a quiet showroom into a booked-out business or giving our clients the confidence to hire more staff, GrowthSuite is built to deliver real, measurable results.

Listed Jobs

Company Name: Social Hotspot
Job Title: Client Success Manager
Job Description: **Job Title:** Client Success Manager **Role Summary:** Serve as the primary client liaison for a video production and marketing service firm, ensuring seamless onboarding, ongoing relationship management, and flawless coordination of video shoots. Act as the hub of internal communication between client-facing and cross-functional teams to deliver a consistent, high‑quality client experience. **Expectations:** - Achieve high client satisfaction and retention rates. - Deliver smooth, surprise‑free video productions. - Resolve issues swiftly through effective internal collaboration. **Key Responsibilities:** - Onboard new clients with a structured welcome process. - Conduct bi‑weekly check‑ins to gauge satisfaction and uncover upsell opportunities. - Manage day‑to‑day communication via WhatsApp and other channels. - Facilitate professional off‑boarding when partnerships conclude. - Prepare and distribute detailed shoot itineraries and scripts to clients. - Brief and liaise with videographers to confirm shot lists and technical requirements. - Confirm all client logistics, expectations, and contractual details prior to filming. - Coordinate with Director, Sales Rep, SDR, VA, and Media Buyer to resolve scheduling, technical, and campaign issues. **Required Skills:** - Exceptional organisational and detail‑orientation. - Strong relationship building and emotional intelligence. - Proactive, anticipatory communication style. - Experience managing multiple active client accounts (≥1 year). - Ability to coordinate across diverse teams and stakeholders. - Professional written and verbal communication. - Problem‑solving mindset with a solutions‑oriented approach. *Desirable:* - CRM proficiency. - Background in video production, creative services, or marketing agencies. - Project management or coordination experience. **Required Education & Certifications:** No specific education or certification requirements stated.