Relais & Châteaux

www.relaischateaux.com

10 Jobs

749 Employees

About the Company

Established in 1954, the Relais & Châteaux Association unites an exceptional collection of 580 hotels and restaurants throughout the world, operated by independent owners. Embodied by men and women – most often families – they are deeply committed to sharing their local culture as well as their passion for what is good and beautiful.

Listed Jobs

Company Name: Relais & Châteaux
Job Title: Stage saison hivernale - Réception
Job Description: **Job Title:** Reception Internship – Winter Season **Role Summary:** Assist the front‑office team in delivering exemplary guest service, managing reservations, and handling all check‑in/check‑out procedures. Act as the first point of contact for guests and support the concierge and billing departments, fostering a welcoming and professional environment. **Expectations:** - Deliver courteous, efficient, and organized service to guests. - Maintain confidentiality, professionalism, and a high standard of guest satisfaction. - Work collaboratively with reception, housekeeping, and concierge staff. - Demonstrate adaptability, stress‑resilience, and a proactive attitude in a dynamic hospitality setting. **Key Responsibilities:** - Operate the front‑desk telephone system and greet guests upon arrival. - Present and explain guest itineraries, hotel amenities, and terms of stay. - Escort guests to rooms and address any needs during their stay. - Receive and accurately record inbound guest requests, routing them to relevant services. - Coordinate concierge tasks and relay relevant information to the concierge manager. - Process check‑out, issue invoices, manage cash handling, and uphold the cash register. - Manage onsite and remote payments, including debit/credit transactions. - Send and track invoices to payers; follow up on unpaid balances. - Monitor guest satisfaction, record feedback, and report concerns to management. - Handle guest queries and complaints with professionalism and prompt resolution. - Assist in the preparation of daily front‑desk reports and ledgers. **Required Skills:** - Excellent oral and written English proficiency. - Strong interpersonal and customer‑service skills. - Quick learning, adaptability, and high energy. - Discretion, professionalism, and polished appearance. - Organized, detail‑oriented, and capable of managing multiple tasks. - Ability to remain calm under pressure and maintain accuracy. - Autonomous work ethic and disciplined in time‑management. **Required Education & Certifications:** - Minimum of a High‑school diploma (Bac) or vocational qualifications in hospitality (CAP, BEP). - No mandatory certifications, but hospitality training or experience is advantageous.

Saint-paul-sur-ubaye, France

On site

25-11-2025

Company Name: Relais & Châteaux
Job Title: Stage saison hivernale - Conciergerie
Job Description: **Job title** Winter Season Concierge Internship **Role Summary** Experience luxury hospitality as a Concierge Intern at Domaine du Mas de Pierre. Support guest services through guest reception, valet, luggage handling, and guest information, enhancing the guest experience across the hotel’s amenities and local attractions. **Expectations** - Provide excellent, proactive service in a high‑quality hotel environment. - Exhibit professionalism, discretion, and a polished presentation. - Actively contribute to the team’s goals and uphold the hotel’s reputation for perfection. **Key Responsibilities** 1. **Guest Reception & Valet** - Greet guests in French and English, assist with vehicle access, and safely park vehicles. 2. **Luggage Service** - Receive, transport, and deliver guests’ luggage between arrivals, departures, and rooms. 3. **Guest Advice & Information** - Provide insights on local cultural, sporting, and tourist activities, as well as on‑site services. 4. **Shuttle Coordination** - Arrange and operate shuttle services for guests traveling to nearby villages and attractions. **Required Skills** - Excellent spoken and written English; French language competency. - Strong customer‑service orientation and problem‑solving ability. - Organizational skills, attention to detail, and the ability to act autonomously. - Friendly, approachable demeanor with discretion and professionalism. **Required Education & Certifications** - Minimum of a high‑school diploma (equivalent to Bac). - Hospitality or related field qualification (CAP, BEP, or equivalent) preferred. ---

Saint-paul-sur-ubaye, France

On site

25-11-2025

Company Name: Relais & Châteaux
Job Title: Directeur/Directrice Adjoint(e) - Le Domaine du Mas de Pierre - CDI
Job Description: **Job Title** Assistant Director – Hotel **Role Summary** Act as the executive’s key deputy, leading all operational and support teams to deliver consistent luxury service. Coordinate daily functions, enforce quality standards, and drive strategic initiatives to achieve commercial and financial targets. **Expectations** - Serve as the primary point of contact for guests and staff, ensuring an impeccable guest experience. - Represent the hotel and make executive decisions in the General Manager’s absence. - Champion the hotel’s strategic vision, monitoring performance and implementing improvement actions. - Maintain a high level of professionalism, punctuality, and a strong customer‑service orientation. **Key Responsibilities** 1. **Team Leadership** – Recruit, train, motivate, and evaluate staff across all departments. 2. **Service Excellence** – Monitor guest satisfaction, resolve escalated issues, and uphold service protocols. 3. **Strategic Management** – Assist in developing and executing the hotel’s business plan, sales, and marketing strategies. 4. **Operational Oversight** – Supervise daily operations, including front‑desk, housekeeping, food & beverage, and events. 5. **Innovation & Improvement** – Identify opportunities for process enhancement and introduce new guest‑facing initiatives. 6. **Event Coordination** – Oversee event planning and execution, ensuring seamless service delivery. 7. **Financial Support** – Contribute to budget preparation, cost control, and revenue management. 8. **Guest‑food Services Supervision** – Manage all restaurant and catering operations, maintaining quality and compliance. **Required Skills** - Proven leadership and team‑management experience in a luxury hospitality setting. - Strong customer‑service mindset with an eye for detail. - Excellent communication, negotiation, and stakeholder‑management abilities. - High organizational skill, time‑management, and resilience under pressure. - Proficiency with hotel PMS (Opera Cloud preferred) and standard office software. - Fluency in English (bilingual); additional language skills are advantageous. - Professional appearance, punctuality, and a positive, proactive attitude. **Required Education & Certifications** - Bachelor’s degree or equivalent in Hospitality, Hotel & Restaurant Management, or related field. - Relevant industry certifications (e.g., Certified Hotel Administrator, C.H.A.) preferred. ---

Saint-paul-sur-ubaye, France

On site

16-12-2025

Company Name: Relais & Châteaux
Job Title: Restaurant Supervisor - The Wickaninnish Inn
Job Description: **Job Title:** Restaurant Supervisor **Role Summary:** Lead and manage restaurant operations at a Relais & Châteaux, Michelin Key, and AAA Four Diamond-rated venue, ensuring exceptional guest service, team training, and adherence to high operational standards in a fast-paced environment. **Expectations:** Demonstrate leadership, multitask effectively, and commit to continuous improvement in a full-time supervisory role with a focus on guest satisfaction and team development. **Key Responsibilities:** - Ensure service excellence aligned with Relais & Châteaux, Michelin Two Keys, AAA 4-5 Diamond, and Forbes standards. - Supervise Food and Beverage operations, including staff training, product knowledge development, and team motivation. - Manage financial goals, budgetary controls, and administrative tasks (payroll, menu updates, POS programming). - Maintain high standards for food quality, presentation, and sustainability practices. - Foster team collaboration and implement innovative service strategies to enhance guest experiences. **Required Skills:** - 1+ year in supervisory/management roles; 3+ years in fine dining. - Proven guest service and leadership abilities. - Strong operational, multitasking, and communication skills. - Proficiency in Silverware POS and basic Microsoft Office (Word/Excel). - Knowledge of wine, spirits, and alcohol (WSET 2 certification preferred). **Required Education & Certifications:** - Valid Serving It Right certification. - Commitment to a 2-year tenure in the role.

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