CereCore

About the Company

CereCore® provides EHR consulting and implementation services, IT and application support, clinical service desk, IT managed services, technical staffing, strategic IT consulting, fractional leadership and advisory services to hospitals and health systems across the U.S. and the U.K.

Our heritage is in the hallways of some of America's top-performing hospitals. We have served as leaders in finance, operations, technology, and as clinicians turned power users and innovators.

At CereCore, we know firsthand the power that aligned technology can provide in delivering care. As a wholly-owned subsidiary of HCA Healthcare, we are committed to bringing the expertise we have gained as operators to deliver IT services that emphatically address the needs of healthcare providers.

Our team of over 700 clinical and technical professionals has implemented EHR systems in more than 400 facilities and provides managed services support to tens of thousands of health system employees. We work tirelessly to provide healthcare organizations specialized IT services that support the delivery of patient care.

That’s why we say we are the link to life-saving care.

Listed Jobs

Company Name

CereCore

Job Title

Product Analyst

Job Description

**Job Title** Product Analyst (Integrations) **Role Summary** Analyze, configure, and support EHR integrations using ITSM tools and ITIL processes. Collaborate with product managers, vendors, and internal stakeholders to resolve incidents, implement changes, and sustain product uptime. **Expactations** - Meet defined SLAs for incident, request, and alert resolution. - Proactively communicate status, risks, and resolutions to customers and stakeholders. - Ensure compliance with IT security, licensing, and contractual requirements. - Drive automation opportunities and permanent fixes for recurring issues. - Support change, patch, and decommissioning lifecycles with accurate documentation. **Key Responsibilities** - Respond to ITSM queues, escalating and resolving EHR‑related incidents. - Work directly with customers for incident resolution and knowledge article creation. - Conduct change validation testing, patching, and release coordination. - Gather and document functional and non‑functional requirements. - Maintain data integration, CMDB relationships, and monitoring/alerting for product availability. - Develop training materials and deliver onboarding for diverse user bases. - Coordinate downtimes, upgrades, and go‑live schedules. - Provide after‑hours/on‑call support and triage documentation. - Liaise with vendors to ensure IT expectations and contract compliance. - Serve as liaison among product teams, service operations, and technical solution providers. **Required Skills** - Proficiency with ITG ITSM tools and ITIL best practices. - Strong knowledge of HL7, Meditech, and EHR integration concepts. - Incident, alert, and request management with SLA ownership. - Excellent troubleshooting, documentation, and communication skills. - Ability to collaborate across cross‑functional teams and manage stakeholder expectations. - Knowledge of change management, CMDB, and infrastructure monitoring. - Experience with data flow diagrams and integration testing. - Ability to work in a contract‑to‑hire environment and manage on‑call duties. **Required Education & Certifications** - Bachelor’s degree in Information Technology, Health Informatics, Computer Science, or related field. - ITIL Foundation certification (preferred). - Certifications in HL7, Meditech, or relevant EHR platforms are a plus.

Nashville, United states

On site

10-10-2025

Company Name

CereCore

Job Title

IT Project Manager

Job Description

**Job Title:** IT Project Manager – IT Infrastructure **Role Summary:** Lead the planning, execution, and delivery of IT infrastructure projects, ensuring they meet scope, schedule, and budget objectives. Coordinate with technical teams, vendors, and stakeholders to deliver network upgrades, hardware refreshes, server builds, and data center migrations. **Expectations:** - Deliver projects on time, within scope, and on budget. - Maintain high client satisfaction through proactive communication and transparency. - Manage multiple concurrent workstreams with meticulous detail. **Key Responsibilities:** - Initiate, scope, plan, execute, monitor, and close IT infrastructure projects. - Define requirements, goals, and deliverables with clients and technical teams. - Coordinate procurement of networking equipment, servers, software licenses, and manage vendor relationships. - Collaborate with Network Engineers and Systems Administrators to plan and resolve technical dependencies. - Develop and maintain detailed project plans, task lists, and progress reports. - Identify, document, and mitigate risks and issues; raise escalations when necessary. - Facilitate stakeholder communication across technical and non‑technical audiences. - Conduct lessons‑learned sessions and contribute to continuous improvement of PM processes. **Required Skills:** - 5+ years of progressive project management in IT infrastructure or enterprise technology initiatives. - Proven experience with network engineering, server environments, or hardware refresh projects. - Proficiency in project management methodologies (Waterfall or Agile). - Strong organizational, analytical, and problem‑solving abilities. - Excellent written and verbal communication; ability to translate technical details to business terms. - Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Visio). - Vendor coordination and procurement experience preferred. **Required Education & Certifications:** - Bachelor’s degree in Information Systems, Business, or related field (preferred). - PMP certification strongly preferred; other project management credentials acceptable. - Master’s degree or advanced credential in Project Management or Information Systems is a plus.

Nashville, United states

On site

Mid level

29-11-2025

Company Name

CereCore

Job Title

Consulting Product Analyst

Job Description

Job title: Consulting Product Analyst Role Summary: Act as liaison between business stakeholders and technical teams to design, implement, and manage end-to-end Salesforce process ownership, ensuring alignment with business objectives and measurable value delivery. Expectations: - Deliver results in a contract-to-hire, 6‑month engagement with high autonomy. - Prioritize and manage multiple processes, deliverables, and tool upgrades. - Communicate across the enterprise, drive process maturity and compliance, and represent the organization in audit inquiries. Key Responsibilities: - Own design, implementation, and execution of assigned Salesforce processes. - Create, maintain documentation and end‑user training materials. - Consult with departments to gather requirements and propose solutions. - Elicit and prioritize business requirements; act as subject‑matter expert during ideation. - Enforce defined processes, monitor KPIs, and report variances to leadership. - Identify improvement opportunities, develop action plans, and measure impact. - Manage tickets following ITIL procedures; investigate problems, propose mitigations. - Lead governance board reviews for enhancement requests. - Prioritize scope of work for Salesforce dev teams or vendors. - Facilitate user review groups and promote knowledge sharing. - Troubleshoot application issues, perform root‑cause analysis, and implement solutions. - Serve as audit liaison for process and SMO ServiceNow compliance. Required Skills: - 7+ years overall experience, 3+ years in CRM (Salesforce) projects. - Strong use‑case analysis and workflow design expertise. - Excellent communication, stakeholder collaboration, and negotiation skills. - Conflict management, win‑win mindset. - Self‑starter with high energy, learning aptitude, and customer focus. - Ability to work independently, fast‑paced, and manage workload prioritization. - Vendor management knowledge. Required Education & Certifications: - Bachelor’s degree in Business, Information Systems, or related field. - (No mandatory certifications specified, but Salesforce or ITIL certifications preferred).

Nashville, United states

On site

Senior

29-11-2025