Assembled

About the Company

Industry leaders like Etsy, Robinhood, and Stripe trust Assembled to provide customer-facing AI agents and workforce planning at scale. We automatically resolve millions of interactions through chat, email, and phone while optimizing staffing for hundreds of thousands of support professionals. Our mission is to elevate customer support through AI-powered software that makes life easier for customers and employees.

Listed Jobs

Company Name

Assembled

Job Title

Software Engineer - Forecasting & Scheduling

Job Description

**Job title:** Software Engineer – Forecasting & Scheduling **Role Summary:** Design, develop, and maintain end‑to‑end pipelines for forecasting support contact volume and creating optimal schedules for large teams of support agents. Deliver scalable back‑end solutions in statically typed languages, integrate machine learning models, and enable fast model deployment and iteration. **Expactations:** - Proficiency in Go, Java, or Rust for back‑end development. - Experience with Python ML libraries (pandas, SciPy, seaborn) for statistical analysis. - Background working on machine learning or algorithmic teams. - Strong focus on performance (statistical and runtime). **Key Responsibilities:** - Build forecasting interfaces and inference servers to predict contact volume and required staffing. - Develop data pipelines that collect, clean, and prepare data for models. - Design scheduling systems that ingest team preferences, customer constraints, and labor laws to generate optimal agent rosters. - Implement MLOps practices to support rapid model deployment, monitoring, and iteration. - Collaborate with product and data science teams to refine models and scheduling algorithms. **Required Skills:** - Backend engineering in a statically typed language (Go, Java, Rust). - Python programming for data analysis and model prototyping. - Knowledge of ML/AI pipeline architecture and deployment. - Statistical modeling and predictive analytics. - Performance tuning of code and data pipelines. - Familiarity with scheduling constraints and labor regulations is a plus. **Required Education & Certifications:** - Bachelor’s or Master’s degree in Computer Science, Software Engineering, or related field. - Equivalent industry experience may substitute for formal education.

San francisco, United states

On site

31-12-2025

Company Name

Assembled

Job Title

Customer Success Manager - Strategic Accounts

Job Description

**Job title** Customer Success Manager – Strategic Accounts **Role Summary** Own and grow relationships with Assembled’s largest, high‑value customers. Drive adoption of the WFM and Assist AI platforms, deliver measurable ROI, and identify upsell and renewal opportunities. Serve as the voice of the customer for product strategy and provide cross‑functional alignment across sales, product, solutions, and technical support. **Expectations** * Manage a portfolio of strategic accounts (typically 10–20) and maintain regular executive‑level engagement. * Deliver on business outcomes, retention, and expansion targets. * Play a key role in the quarterly roadmap through data‑driven customer insights. * Travel as needed for on‑site training, business reviews, and executive meetings. **Key Responsibilities** * Lead account planning and execution; set quarterly goals and monitor progress with dashboards. * Project‑manage customer initiatives, coordinating product, sales, partnerships, and engineering. * Capture and communicate customer feedback; translate challenges into product and service improvements. * Own renewal negotiations, upsell opportunities, and churn mitigation strategies. * Design and implement scalable customer lifecycle playbooks to increase adoption, retention, and expansion. * Maintain and develop metric‑tracking systems to enable proactive engagement. * Collaborate with Solutions, AI Deployment Strategists, and Technical Support to ensure successful outcomes across the customer lifecycle. **Required Skills** * Strategic account management and executive relationship building. * Strong project management and cross‑functional collaboration. * Analytical mindset with proficiency in data interpretation to drive decisions. * Excellent communication, presentation, and stakeholder management. * Resilience and determination to navigate ambiguity and roadblocks. * Proactive, growth‑oriented mentality with willingness to experiment. * Ability to travel for onsite customer engagements. **Required Education & Certifications** * Bachelor’s degree in Business, Engineering, or a related field (or equivalent experience). * Minimum 5 years of experience in customer success, business operations, consulting, or related roles, with at least 3 years in highly strategic, analytical environments. ---

New york, United states

Hybrid

Mid level

22-01-2026