Fliplet

About the Company

Create, launch and maintain apps easily. Fliplet empowers its 100+ global organisation clients, including law firms, professional services and construction sectors, to create bespoke apps such as directories, marketing apps, eLearning, innovation, sales enablement and communication apps. Fliplet offers a drag and drop interface for non-technical people to create and maintain their own bespoke apps and relieve the pressure on IT to maintain app content and infrastructure. The licence allows a user to create as many apps as they wish - one per campaign, per event or even per key client if desired. Fliplet's enterprise clients benefit from world class design and user experience expertise as well as pro-active support. Fliplet works with Apple, Android and meets enterprise-grade security requirements. We are always looking for smart, motivated people from a range of backgrounds and life experiences. Check out our live roles here: https://fliplet.com/fliplet-careers/

Listed Jobs

Company Name

Fliplet

Job Title

Account Manager

Job Description

Job title: Account Manager Role Summary Manage the end‑to‑end commercial relationship for a portfolio of smaller Enterprise clients, ensuring on‑time renewals, predictable forecast, and high retention while progressing toward a Senior Account Manager role. Expectations * On‑time renewals for all assigned accounts. * Zero unplanned churn or reactive extensions. * Accurate 12‑month renewal forecasting and disciplined CRM hygiene. * Early identification and mitigation of account risks. * Demonstrated readiness to handle larger, more complex Enterprise accounts. Key Responsibilities * Own portfolio of small Enterprise accounts; serve as single commercial owner. * Plan, forecast, and close renewals; manage pricing discussions within guardrails. * Maintain a rolling 12‑month renewal forecast and update HubSpot CRM. * Build trusted relationships with 2–3 key stakeholders per client, including primary commercial contacts. * Lead or co‑lead renewal conversations and value‑focused check‑ins. * Monitor account health signals (engagement, usage, responsiveness, sentiment). * Identify churn risks; partner with Customer Success to mitigate. * Coordinate with Customer Success, Support, and Product to align delivery with commercial timelines. * Ensure clear ownership, escalation, and follow‑through on client issues. * Support clean hand‑overs between Sales, CS, and Account Management. * Deepen knowledge of the platform’s products, pricing, and value drivers. Required Skills * Strong commercial ownership mindset; accountable for outcomes, timelines, and follow‑through. * Excellent verbal and written communication with clients and internal stakeholders. * Ability to conduct pricing and renewal conversations confidently within set guardrails. * Proficient in CRM (HubSpot) with meticulous record‑keeping and forecasting. * Analytical mindset to monitor health metrics and predict risks. * Collaborative approach for cross‑functional coordination. * Organized, proactive, and detail‑oriented. Required Education & Certifications * Bachelor’s degree in Business, Marketing, or related field (preferred). * No specific certifications required; experience in Account Management, Customer Success, or Client Services is essential.

London, United kingdom

On site

28-01-2026