InterFast

About the Company

InterFast est le logiciel de gestion tout-en-un pour les pros du bâtiment. Avec InterFast, vous pouvez : Éditer vos devis simplement Gérer vos chantiers et interventions au même endroit Planifier les équipes et superviser vos opérations en temps réel Suivre vos projets de n’importe où, n’importe quand Facturer rapidement et améliorer votre trésorerie Générer vos rapports en quelques clics Les résultats ? Une meilleure organisation Des clients plus satisfaits 20h/mois/collaborateur gagnées (soit ~400€ économisés par collaborateur) Plus de 10 000 entreprises du BTP nous font déjà confiance. Testez InterFast gratuitement et faites passer votre entreprise au niveau supérieur.

Listed Jobs

Company Name

InterFast

Job Title

Customer Success BtoB

Job Description

**Job title:** Customer Success Manager – B2B **Role Summary:** Drive customer onboarding, support, and retention for a SaaS platform servicing the construction and HVAC industry. Deliver exceptional user experiences, resolve technical and functional issues, and identify upsell opportunities to boost subscription growth. **Expectations:** - Meet or exceed customer satisfaction and renewal metrics. - Maintain rapid response times across email, chat, and phone channels. - Conduct onboarding sessions and periodic health checks (60‑ and 90‑day milestones). - Collaborate closely with Product, Technical, and Sales teams to resolve escalations. - Contribute to a growing knowledge base and help center that empowers users. **Key Responsibilities:** - Respond promptly to customer inquiries via multiple channels. - Diagnose and resolve user issues or coordinate resolution with appropriate teams. - Escalate complex problems to Product or Engineering as needed. - Deliver onboarding training to new clients. - Conduct J+60 and J+90 check‑ins to ensure product adoption and identify upsell prospects. - Create and maintain structured documentation, FAQs, and help center content. - Provide feedback to Product and Support teams to improve the platform and processes. **Required Skills:** - Strong written and verbal communication. - Empathy, problem‑solving, and a customer‑centric mindset. - Computer proficiency and quick adaptation to new tools. - Basic troubleshooting of SaaS applications. - Time‑management and organizational ability to prioritize tasks effectively. - Curiosity, motivation, and willingness to learn rapidly. - Prior experience in sales or customer support is a plus. **Required Education & Certifications:** - Bachelor’s degree or equivalent professional experience. - Familiarity with SaaS customer success tools (e.g., Zendesk, Gainsight) is desirable. - No specific certifications required, but certifications in customer success or SaaS management are advantageous.

Paris, France

Remote

13-11-2025