AdaptiveMobile Security

www.enea.com

1 Job

64 Employees

About the Company

Enea AB acquired AdaptiveMobile Security in July 2021 to be included in its broader portfolio. This account has moved! Keep exploring our mobile network security insights and solutions: https://www.linkedin.com/showcase/enea-for-communication-service-providers/ CPaaS providers, follow this page to keep up to date with our traffic protection and intelligence offering to help you ensure compliance, maximize message delivery and grow your revenues @Enea for CPaaS Providers https://www.linkedin.com/showcase/enea-for-cpaas-providers/ Governments & Regulatory bodies will find information on how to best secure national critical infrastructure here @Enea for Governments & Regulators https://www.linkedin.com/showcase/enea-for-governments-regulators/ CSPs, follow this page for the tools to secure your mobile network, optimize capacity and quality of experience @Enea for Service Providers (CSPs) https://www.linkedin.com/showcase/enea-for-communication-service-providers/

Listed Jobs

Company Name: AdaptiveMobile Security
Job Title: Product Support Engineer
Job Description: Job title: Product Support Engineer Role Summary: Provide second‑level technical support for complex software and telecom products, ensuring high‑quality customer service and timely resolution of incidents. Collaborate closely with engineering, service delivery, and other support teams to deliver root‑cause analysis, configuration changes, and system performance improvements. Expactations: - Fluent in English, strong written and verbal communication. - Proven ability to learn new technologies quickly and maintain a positive, customer‑focused attitude. - Willingness to travel as required for client support or onsite incidents. Key Responsibilities: - Prioritize and resolve tickets in line with SLA commitments. - Investigate, reproduce, and diagnose system and network issues. - Lead root‑cause analysis and compile post‑event reports. - Execute approved system configuration changes. - Create and maintain knowledge‑base articles and documentation. - Participate in technical discussions to improve network performance. - Collaborate with peers, share best practices, and support knowledge transfer. Required Skills: - 2–8 years of technical support experience in software or telecom. - Strong Unix/Linux administration and troubleshooting. - In‑depth knowledge of TCP/IP, OSI layers 2‑7, and network analysis tools (Wireshark, tcpdump). - Experience with Linux System Administration, DevOps, CI/CD pipelines, Ansible, Jenkins. - Familiarity with SQL, RDBMS, LDAP, cloud platforms (AWS, OpenStack), and virtualization (VMware). - Excellent communication, problem‑solving, and interpersonal skills. Required Education & Certifications: - Bachelor’s degree in Computer Science, Engineering, or a related technical field. - Relevant certifications (e.g., CCNA/CCNP, Linux Professional Institute, AWS Certified Solutions Architect) are a plus.