CertainTeed

www.CertainTeed.com

1 Job

3,750 Employees

About the Company

CertainTeed®, a subsidiary of Saint-Gobain, is North America’s leading brand of sustainable exterior and interior building products. Headquartered in Malvern, Pa., CertainTeed has helped shape the building products industry for more than 100 years, through the responsible development of innovative and sustainable building products. Founded in 1904 as General Roofing Manufacturing Company, the firm's slogan "Quality Made Certain, Satisfaction Guaranteed," quickly inspired the name “CertainTeed." A subsidiary of Saint-Gobain, the world’s largest building products company, CertainTeed® is North America’s leading brand of exterior and interior building products, including roofing, siding, fence, decking, railing, trim, insulation, gypsum and ceilings. CertainTeed and its affiliates proudly have a staff of more than 6,300 employees and operate more than 60 manufacturing facilities throughout the United States and Canada. For five consecutive years, the company has received top honors from the U.S. Environmental Protection Agency for its contributions in protecting the environment and was most recently the recipient of the 2013 ENERGY STAR Sustained Excellence Award. The group had total sales of approximately $3.4 billion in 2016. www.certainteed.com Quality made Certain, Satisfaction guaranteed http://www.CertainTeed.com Visit the CertainTeed Building Knowledge Blog http://blog.certainteed.com

Listed Jobs

Company Name: CertainTeed
Job Title: Customer Service Representative
Job Description: Job title: Customer Service Representative Role Summary: Execute the order-to-cash process for a manufacturing/building materials company, ensuring accurate order entry, invoicing, and timely communication with customers. Act as the customer voice, collaborating with cross‑functional teams (sales, planning, logistics, pricing, manufacturing) to resolve issues, address pricing questions, and deliver pre‑ and post‑sales support. Expectations: * Meet service level agreements (SLAs) for order processing, communication, and issue resolution. * Maintain a high level of detail accuracy in all customer interactions. * Demonstrate continuous improvement and a proactive attitude toward process optimization. * Collaborate effectively with internal stakeholders and elevate issues to management as needed. Key Responsibilities: 1. Process customer orders per SLA and update internal systems. 2. Notify customers of order changes, shipping updates, and pricing adjustments. 3. Resolve product and service complaints by diagnosing issues, providing solutions, and following up for closure. 4. Work closely with sales, planning, logistics, pricing, and manufacturing teams to ensure orders are fulfilled accurately and on time. 5. Provide pre‑sales support by answering product availability queries. 6. Deliver post‑sales support, including order status inquiries and issue resolution. 7. Escalate unresolved issues to Customer Service Management. Required Skills: * 2–3 years of customer service or call‑center experience. * Excellent written and verbal communication in English. * Strong attention to detail and high accuracy record. * Ability to multitask, prioritize, and organize workload effectively. * Team‑player mindset with a customer‑focused attitude. * Continuous improvement orientation. * Familiarity with ERP/CRM systems such as SAP and Salesforce. Required Education & Certifications: * College or university degree (any discipline). * Knowledge or experience in the manufacturing or building‑materials industry preferred. ---