Everience Benelux

www.everience.com

2 Jobs

26 Employees

About the Company

Everience is an international consulting group delivering AI-augmented digital services. It combines expertise in digital transformation, artificial intelligence and data-based value creation, enabling companies to harness the potential of AI to support their businesses. With a 4,000-strong workforce in France and around the world, the group helps its clients to transform their user experience and to secure and leverage their data, devising new applications and co-creating the businesses of tomorrow. Everience places the augmented employee at the heart of its approach, in accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace. Our ambition is to build our future in an “symbiotic age” where AI enhances human capabilities, and technology sustainably supports business performance and the aspirations of individuals.

Listed Jobs

Company Name: Everience Benelux
Job Title: Freelance Onsite PC Technician first and second level support (m/w/d)
Job Description: **Job title**: Freelance Onsite PC Technician – First and Second Level Support (m/w/d) **Role Summary**: Provide on‑site first and second level technical support for end‑users, including workstations, mobility devices, peripherals, and local network printer systems. Deliver hardware and software incident resolution, maintain inventory, and contribute to incident reporting and documentation. **Expectations**: - On‑site presence 5 days/week, 8 hours/day. - Fluent in English and Dutch. - Minimum 3 years of onsite support in a large enterprise environment (> 400 users). - Commitment to excellent customer service and continuous learning. **Key Responsibilities** - Diagnose and resolve hardware and software incidents on Windows workstations, Office 2016/365, and mobile devices (iPad, iPhone). - Install, replace, relocate, and remove equipment: monitors, printers, scanners, docking stations. - Manage spare parts inventory and coordinate material delivery at client sites. - Monitor and report on production environment using dashboards and KPIs. - Process incidents and requests following ITIL ticketing procedures. - Update and improve technical documentation and support procedures. - Maintain local network printer systems and collaborate with infrastructure teams. **Required Skills** - Strong knowledge of Windows desktop environment, Office 365, and MS Teams. - Basic proficiency with Apple mobile devices (iPhone). - Experience with ITIL ticketing and incident management. - Ability to work independently, prioritize tasks, and handle multiple concurrent tickets. - Excellent interpersonal, listening, and analytical skills. - Proactive, team‑oriented, and pragmatic approach. **Required Education & Certifications** - High school diploma or equivalent; additional technical certification (e.g., CompTIA A+, Microsoft Certified Professional) preferred. - No specific degree mandatory, but proven experience in enterprise IT support is required.

Company Name: Everience Benelux
Job Title: Onsite Technician 1st / 2nd Level Support (m/w/d)
Job Description: Job title: Onsite Technician – 1st / 2nd Level Support Role Summary: Provide first‑ and second‑level technical support for end‑users in a large enterprise environment, covering workstations, mobile devices, local infrastructure, and inventory management while ensuring high‑quality customer service and continuous monitoring of production KPIs. Expactations: Resolve incidents promptly, maintain accurate ticket records, support the full lifecycle of hardware assets, monitor dashboards and KPIs, improve documentation and procedures, and communicate effectively with customers and team members in multiple languages. Key Responsibilities: - Resolve hardware/software incidents on Windows workstations and Apple iOS mobile devices. - Install, replace, relocate, and remove equipment (monitors, printers, scanners, docking stations). - Manage inbound inventory, prepare for installation, and provide customer feedback. - Process incidents and requests via an ITIL ticketing system. - Monitor production dashboards, report KPIs, and suggest procedural improvements. - Deliver exceptional customer service in English, Dutch, and optionally French. Required Skills: - Technical: Windows OS, Office 2016/365, Microsoft Teams, Mail services, collaboration tools, basic Apple iOS, inventory management, ITIL ticket tracking, dashboard/KPI monitoring. - Soft: Customer‑service orientation, communication, analytical thinking, teamwork, independence, pragmatism, organization, learning mindset. - Languages: Fluent in English & Dutch; French a plus. Required Education & Certifications: - Minimum high‑school diploma or equivalent. - ≥3 years onsite technical support experience in a large enterprise. - Relevant IT certifications (e.g., ITIL Foundation, Microsoft Certified: Windows Server Fundamentals) preferred.

Brussels, Belgium

On site

26-11-2025