Indico Data

1 Job

84 Employees

About the Company

Indico Data's Decision Automation Platform powers insurance with real-time, actionable insights from unstructured data—fueling smarter risk assessment, sharper claims evaluation, and streamlined policy management.

Listed Jobs

Company Name: Indico Data
Job Title: Customer Delivery Manager
Job Description: Job title: Customer Delivery Manager Role Summary: Own end‑to‑end delivery for strategic enterprise customers, blending customer success and engagement management to ensure adoption, value realization, and expansion. Lead complex transformation programs, serve as trusted advisor, and drive renewal and upsell pipelines. Expactations: 12‑month success metrics include 100% renewal of owned accounts, meeting/exceeding net dollar retention targets, quantifiable ROI and adoption benchmarks, on‑time production deployments with clear success criteria, and customer advocacy (references, case studies). Internal perception as orchestrator of value and delivery predictability. Key Responsibilities: - Drive strategic account planning, executive business reviews, stakeholder management, and expansion pipeline for assigned customers (60% of time). - Manage end‑to‑end implementation: scoping, resource planning, design, testing, and deployment, coordinating cross‑functional teams and risk controls (30% of time). - Translate business needs into design requirements, develop business cases, and support renewal/retention efforts. - Contribute to continuous improvement of delivery methodologies, playbooks, and enablement content; serve as escalation owner for delivery/product adoption blockers; support partner delivery interactions. Required Skills: - 6+ years enterprise SaaS delivery, consulting, or transformation experience with proven success on executive‑visible programs. - Executive presentation skills and ability to navigate enterprise politics. - Technical aptitude for complex platforms; rapid learning of AI/automation technologies. - Prior commercial negotiation experience (renewals, expansions, SoW development). - Strong analytical, reporting, and communication skills. - Capacity to work independently in ambiguous environments and deliver under tight deadlines. - Ability to manage multiple concurrent workstreams with clear communication and risk controls. Required Education & Certifications: - Bachelor’s degree in Business, Engineering, or related field. - No specific certifications required.

London, United kingdom

On site

Mid level

26-11-2025