The Francis Crick Institute

About the Company

The Crick is a distinctive biomedical research institute. We’re committed to advancing, promoting, and sharing understanding of human health and disease. We do that by attracting talented and ambitious people from all disciplines and backgrounds and giving them the support and freedom they need to succeed. Inside the Crick, you’ll discover scientists working to stretch the very limits of what we know about how life works. Their research holds the key to answering fundamental questions about human health and disease. Our bold and innovative research projects bring together scientists and technicians from all disciplines in the pursuit of discovery without boundaries. With the support of our partners, we’re bridging the gap between discovery and application to help change lives for the better. And through our dynamic structure, we’re able to develop the science leaders of tomorrow. That’s our bold idea, tell us yours. Cover image taken at the Crick by Thomas Angus, Imperial College London.

Listed Jobs

Company Name

The Francis Crick Institute

Job Title

Programme Manager

Job Description

**Job title**: Programme Manager **Role Summary** Lead the design, delivery and evaluation of early‑stage health‑innovation programmes (e.g., KQ Labs, TechBio Boost, PULSE, NG Studios). Coordinate end‑to‑end programme phases from outreach to Demo Day and alumni events, ensuring high‑quality participant experience and measurable impact within the UK health innovation ecosystem. **Expectations** - Full‑time, fixed‑term (1 yr) role. - Minimum 3 days/week in‑office. - Demonstrate core values: bold, open, collegial. **Key Responsibilities** - Plan, execute, and close structured programmes, managing timelines, budgets, and resources. - Shape programme curriculum, workshop content, and delivery methods to maximise participant innovation and commercialisation readiness. - Build and maintain relationships with founders, mentors, investors, universities, and industry partners (e.g., BioIndustry Association). - Deliver engaging workshops, panels, and events; manage logistics for Demo Days, alumni gatherings, and outreach. - Facilitate mentorship and strategic networking for founders, aiding funding and scaling efforts. - Collaborate cross‑functionally to ensure seamless operations across teams and programme cohorts. - Track and report programme outcomes, refining strategies based on feedback and performance metrics. **Required Skills** - Proven program management experience in early‑stage scientific/health ventures. - Strong stakeholder engagement and relationship‑building. - Effective communication: presentation, facilitation, and written materials for diverse audiences. - Self‑motivated, proactive, and flexible to support events beyond standard working hours. **Required Education & Certifications** - MSc/PhD in life sciences, biomedical, data/computer science, or equivalent professional experience (desirable). - Knowledge of commercialisation or clinical validation pathways is an advantage. ---

London, United kingdom

On site

27-11-2025

Company Name

The Francis Crick Institute

Job Title

ITO Support Engineer

Job Description

Job Title: ITO Support Engineer Role Summary: Provide 1st and 2nd line technical support for approximately 3,000 users across macOS, Windows, and Linux environments. Manage helpdesk tickets, resolve technical issues remotely or on‑desk, lead onboarding and training sessions, and maintain hardware and software inventory. Expectations: * Deliver prompt, friendly, and effective support while maintaining high service standards. * Log, track, and resolve all tickets according to agreed processes. * Communicate clearly with end‑users and specialist ITO teams. * Maintain buffer stock levels and coordinate replenishment. Key Responsibilities: 1. Handle IT service requests received via Slack, phone, email, self‑service portal, and walk‑ups. 2. Provide 1st and 2nd line support for macOS, Windows 7/10/11, and Linux (Rocky, CentOS, Ubuntu). 3. Troubleshoot LAN, DNS, DHCP, and TCP/IP issues on all platforms. 4. Use JAMF and SCCM to deploy applications, patches, and manage end‑user devices. 5. Conduct employee onboarding and technical training sessions. 6. Manage stock inventory, ensuring buffer levels and liaising with vendors. 7. Log, monitor, and close tickets using an IT call‑logging system; ServiceNow experience is an advantage. 8. Collaborate with specialist ITO teams for escalated issues. 9. Work shift 8:00 AM – 6:00 PM, Monday to Friday. Required Skills: * Strong customer‑service orientation and clear communication. * Hands‑on experience with macOS, Windows, and Linux troubleshooting. * Basic networking knowledge (LAN, DNS, DHCP, TCP/IP). * Familiarity with JAMF, SCCM, ITIL v3/v4 processes. * Ability to use remote support tools and hardware troubleshooting. * Asset inventory management and vendor coordination. Required Education & Certifications: * Entry‑level networking qualification (e.g., CompTIA Network+). * CompTIA A+ certification or working toward. * Practical experience with ITIL v3/v4 frameworks and service‑management systems.

London, United kingdom

On site

11-02-2026