Telescope

About the Company

Telescope Analytics is a leading AI company backed by Sequoia Capital, Soma Capital, Redseed and Entrepreneur First. Our company offers a revolutionary platform for sales prospecting that is currently employed by over a 1000 companies across the globe. Telescope utilizes advanced machine learning to find the right client for the right product at the right time. Our AI reads millions of papers, company websites, news articles and more - so you don't have to. It can identify those with decision making abilities who would be interested in purchasing your products and explains why. It also allows you to easily craft highly personalised and effective e-mails with a couple of clicks. For more information: contact@trytelescope.io Telescope Analytics Ltd Kemp House, 160 City Road, London, United Kingdom, EC1V 2NX.

Listed Jobs

Company Name

Telescope

Job Title

Customer Success Specialist

Job Description

Job title Customer Success Specialist Role Summary Provide end‑to‑end support for customers adopting an AI‑powered sales platform. Responsibilities include onboarding, product demos, campaign setup and optimization, troubleshooting, and identifying opportunities for deeper product usage to achieve measurable success metrics. Expectations - Excellent written and spoken English - Professional, confident video‑call presence - Strong communication and customer‑facing skills - Ability to learn quickly, especially AI tools and workflows - Organized, reliable, proactive self‑starter Key Responsibilities - Become a subject‑matter expert on the platform and its features - Onboard new users and conduct high‑quality product demos - Guide customers in building and optimizing outbound campaigns, messaging, and AI‑driven workflows - Resolve technical or functional issues promptly with clear solutions - Identify upsell or expansion opportunities and communicate them to the sales team - Monitor customer usage and outcomes to ensure strong, measurable results Required Skills - Customer success or client support experience (preferred) - Experience with SaaS, outbound sales, or GTM tools (bonus) - Proficiency in video‑conferencing tools and remote client interactions - Strong written and verbal communication - Technical troubleshooting aptitude - Fast learner, especially with emerging AI technologies Required Education & Certifications - Bachelor’s degree (or equivalent experience) in business, marketing, technology, or related field - No specific certifications required, though industry knowledge in SaaS or customer success is advantageous.

United kingdom

Remote

20-11-2025