Ricoh Canada Inc.

www.ricoh.ca

2 Jobs

1,431 Employees

About the Company

At Ricoh, we bring people, processes, and technology together to make information work for you. We unlock the power of information so organizations can unlock the full potential of their people. We're a leader in information management and digital services, creating competitive advantage for over 1.4 million businesses across the globe. Our team of 90,000 employees serve a vast array of industries, using an innovative mix of people, processes, and technology to free trapped and hidden insights. We believe having access to the right information translates to better business agility, more human experiences, and the ability to thrive in today's age of hybrid and borderless work. https://www.ricoh.ca/en __________________________________________________________________________________ Nous n’avons jamais trop d’information. Nous réunissons les gens, les processus et la technologie pour transformer l’information en puissants résultats. Chez Ricoh, nous libérons le pouvoir de l’information pour que les organisations puissent exploiter pleinement le potentiel de leur personnel. Nous sommes un chef de file dans les services de gestion de l’information et les services numériques et permettons à plus de 1,4 million d’entreprises partout dans le monde d’acquérir un avantage concurrentiel. Notre équipe de 90 000 employés sert un vaste éventail d’industries grâce à la diversité et à l’innovation de ses talents, de ses processus, de ses technologies et de l’information cachée et libérée. Nous croyons que l’accès à la bonne information se traduit par une grande agilité opérationnelle, par des expériences plus humaines et par la capacité à prospérer en cette époque actuelle de travail hybride et sans frontières. Chez Ricoh, nous n’avons jamais trop d’information. https://www.ricoh.ca/fr-ca

Listed Jobs

Company Name: Ricoh Canada Inc.
Job Title: Customer Experience Specialist - One year contract
Job Description: **Job Title** Customer Experience Specialist (1‑Year Contract) **Role Summary** Support the national sales organization by managing post‑signature sales activities, ensuring smooth order execution, and acting as the primary point of contact for customer and internal process issues in Salesforce and other sales tools. **Expectations** - Seamlessly remove administrative burden from sales reps after contract signing - Provide local, proactive support for sales, delivery, and supply‑chain interactions - Continuously identify and implement process improvements for efficiency **Key Responsibilities** - Process lease trade‑up, credit, and business partner requests - Gather data, prepare, and manage portfolio insights for sales teams - Coordinate agreement approvals, legal compliance, and deal structuring - Generate and validate sales orders (cash, leases, rentals, refinances, credit/rebills) in Salesforce; audit deficiencies - Engage customers for minor agreement adjustments and provide order status updates - Partner with delivery and supply‑chain to secure delivery requirements, back‑order reporting, and ETA - Manage miscellaneous orders (removals, relocations, wholesale, ITAs) and provide invoices/agreements as requested - Resolve customer disputes with Shared Services and coordinate with contracts, AR, MDS/RMS, leasing, and service delivery teams - Monitor shared mailbox for incoming requests; serve as a single point of contact for post‑sales order issues - Support equipment relocation and service reporting tasks - Contribute to local execution of national sales programs and events - Suggest ongoing process improvements and assist in their implementation **Required Skills** - Excellent written and verbal communication; bilingual in French and English preferred - Proficiency in Office 365 (Word, Excel, PowerPoint) - Experience with Salesforce (or equivalent CRM/Order platform) and Baan - Strong interpersonal skills; comfortable interacting with all management levels - Ability to thrive in time‑sensitive, deadline‑driven environments - Independent, self‑motivated, customer‑service oriented, flexible, and adaptable **Required Education & Certifications** - Post‑secondary qualification (minimum 3 years of education) or equivalent relevant experience - Minimum of 3 years customer support/service experience - Preferred: Minimum of 3 years billing/order‑support experience - No specific certifications required.

Company Name: Ricoh Canada Inc.
Job Title: Sr. Solutions Sales Executive
Job Description: **Job Title**: Senior Solutions Sales Executive **Role Summary**: Drive digital transformation for clients in Commercial/Enterprise or Public Sector markets by selling Ricoh solutions. Oversee account retention, expansion, and new business development to meet revenue goals. **Expectations**: - Achieve sales targets across multiple business lines. - Execute strategic growth plans for client accounts. - Build relationships with senior executives to align Ricoh solutions with client objectives. **Key Responsibilities**: - Prospect and develop new business through client introductions (virtual/face-to-face). - Expand existing accounts and acquire new clients. - Deliver consultative sales by aligning Ricoh services with client value and ROI. - Collaborate with internal teams to design customized solutions for client environments. - Negotiate complex contracts and liaise with legal and executive teams. - Manage Salesforce for pipeline tracking, forecasting, and activity reporting. - Present progress reports and insights to stakeholders. **Required Skills**: - 5+ years of B2B sales experience in IT, consultative, or similar environments. - Proven success in SaaS, digitization, or automation sales. - Strong cross-functional collaboration experience. - Demonstrated ability to meet/exceed high-performance sales goals. - Proficiency in Salesforce, LinkedIn, PowerBI, and market research tools. - Financial proposal analysis expertise. **Required Education & Certifications**: - Post-secondary education in business or related field; Business Degree preferred, MBA advantageous.