Churchill Downs Racetrack

About the Company

Horse racing in Kentucky dates back to 1789, when the first race course was constructed in Lexington. Almost 100 years later, in 1875, Churchill Downs officially opened its gates in Louisville, and began its tradition as "Home of the Kentucky Derby" and the longest continually running sporting event in America. The World's Most Legendary Racetrack® Known as the home of the Kentucky Derby and the Kentucky Oaks, Churchill Downs Racetrack conducts Thoroughbred horse racing in Louisville, Kentucky during three race meets in the Spring, September, and the Fall. The racetrack occupies 147 acres, featuring a one-mile dirt, oval racetrack and a seven furlong turf race course. Thoroughbred racing, the Kentucky Derby, and the Kentucky Oaks have run continuously at Churchill Downs Racetrack since 1875. In addition, Churchill Downs Racetrack has hosted the Breeders’ Cup World Championship eight times. Over the course of three centuries, the track has completed several massive renovation projects to modernize its venerable grandstand and clubhouse and to accommodate its more than 165,000 guests on Kentucky Derby Day. Modernization projects have included the construction of private luxury suites and integrated simulcast areas, the installation of permanent lights to operate night-time race programs, and building The Big Board – the world’s largest 4k video screen. The Twin Spires that sit atop the grandstands remain the most recognizable architectural feature of Churchill Downs and serve as a symbol of the racetrack. The spires were designed by architect Joseph Dominic Baldez and were built in 1895 – they shine across the world’s most legendary racetrack each night.

Listed Jobs

Company Name

Churchill Downs Racetrack

Job Title

Vice President, Sales & Service

Job Description

Job Title: Vice President, Sales & Service Role Summary: Strategic leader responsible for driving revenue, customer loyalty, and operational excellence across all ticketing and service functions. Oversees a high‑performance sales team, sets financial and customer satisfaction targets, and aligns sales initiatives with broader organizational goals. Expectations: - Deliver annual and Derby‑Week ticket revenue and profitability goals. - Achieve measurable improvements in customer satisfaction, renewal rates, and team productivity. - Foster a culture of accountability, talent development, and succession planning. Key Responsibilities: - Design and execute a comprehensive Sales & Service Plan with clear financial, renewal, and satisfaction metrics. - Set and monitor KPIs for the sales team (revenue, touchpoints, conversion rates, customer scores). - Lead, mentor, and retain a cross‑functional sales workforce, driving career progression and internal promotions. - Manage revenue growth across all ticketing products: group sales, memberships, PSLs, and special events. - Ensure seamless customer experience through efficient processes, rapid issue resolution, and loyalty initiatives. - Implement industry best practices and timely response standards for customer inquiries. - Collaborate with partners (marketing, operations, product) to integrate sales initiatives and maximize engagement. - Utilize CRM and analytics tools (e.g., Salesforce) to inform data‑driven decisions and forecast performance. - Oversee budget, forecasts, contractual agreements, and financial reporting to meet objectives. - Champion customer‑centric improvements across products and policies. - Conduct continuous improvement activities to increase operational efficiency and customer satisfaction. Required Skills: - 10+ years progressive sales leadership, preferably in sports, entertainment, or related sectors. - Proven track record of revenue growth and enhanced customer satisfaction. - Strong business acumen, project management, and strategic vision. - Expertise in CRM platforms (Salesforce preferred) and ticketing systems (Ticketmaster advantage). - Excellent executive communication, influence, and cross‑functional collaboration. - Ability to develop teams, drive performance, and sustain high retention. - Innovative problem‑solving with balance between long‑term strategy and daily execution. Required Education & Certifications: - Bachelor’s degree (required); advanced degree preferred. - Industry‑related certifications (e.g., Salesforce Certified Administrator/Developer) a plus.

Louisville, United states

On site

Senior

23-11-2025