cover image
Playlist

Playlist

playlist.com

5 Jobs

2,470 Employees

About the Company

Playlist is the parent brand bringing together @mindbody, Booker, and @classpass. We are powering the experience economy and helping people live better lives, away from screens and into the moments that move them. Learn more at playlist.com

Listed Jobs

Company background Company brand
Company Name
Playlist
Job Title
Product Counsel
Job Description
**Job Title:** Product Counsel **Role Summary:** Provide strategic legal counsel throughout the product development lifecycle, ensuring compliance with consumer protection, privacy, AI, and marketing regulations while enabling rapid, trustworthy product delivery across a global digital platform. **Expectations:** - 7–10 years of legal experience, including substantial in‑house work in tech, SaaS, or digital product environments. - Licensed to practice law (JD or equivalent international qualification). - Deep expertise in U.S., U.K., and EU consumer protection law and global privacy frameworks (CCPA, GDPR, state‑specific regulations). - Ability to translate complex legal requirements into actionable guidance for cross‑functional teams. **Key Responsibilities:** - Serve as the primary legal partner for product, design, engineering, and marketing teams from concept through launch. - Advise on consumer protection, AI, data privacy, and marketing compliance across multiple jurisdictions. - Embed privacy‑by‑design: conduct data mapping, impact assessments, and privacy reviews. - Draft, update, and maintain user‑facing policies (terms of use, privacy notices) and contractual templates. - Review marketing campaigns and contract escalations to balance compliance with commercial agility. - Shape internal standards for privacy, safety, and security in collaboration with engineering and security functions. - Stay current on evolving regulations and provide actionable insights. - Contribute to cross‑functional initiatives, including M&A diligence, product escalations, and process improvement projects. **Required Skills:** - Licensed attorney with strong civil law footing. - Expertise in U.S., U.K., U.S.E. consumer protection and privacy law. - Proficient in global privacy frameworks (CCPA, GDPR). - Excellent communication; can simplify legal concepts for engineers, executives, and marketers. - Strong analytical judgment and risk assessment; detail oriented. - Collaborative, low‑ego approach; thrives in fast paced, ambiguous settings. **Required Education & Certifications:** - Juris Doctor (JD) or equivalent international legal degree. - License to practice law in the relevant jurisdiction(s). - Minimum of 7–10 years total legal experience, with a majority in an in‑house, tech‑focused role. - (Optional) Privacy certifications such as CIPP/E or CIPP/US enhance candidacy.
United states
Remote
05-12-2025
Company background Company brand
Company Name
Playlist
Job Title
Senior People & Culture Business Partner (GTM)
Job Description
Job Title Senior People & Culture Business Partner (GTM) Role Summary Strategic HR partner aligned with global GTM leaders to shape high‑performing teams, culture, and employee experience. Drives people strategy proactively, using data & coaching to influence decisions and business outcomes while ensuring compliance and continuous improvement of HR processes. Expectations - Act as a trusted advisor to senior revenue leaders, integrating people strategy with business goals. - Use people analytics to surface insights, guide decisions, and drive action across functions. - Coach leaders on performance management, talent development, and effective team leadership. - Lead cross‑functional initiatives in org design, workforce strategy, performance, coaching, planning, and employee relations. - Champion continuous improvement of people processes, challenging status‑quo with human‑centric solutions. Key Responsibilities - Partner with senior GTM leaders to align talent strategy with revenue objectives. - Analyze workforce data to identify trends and recommend actions that support business priorities. - Coach managers on performance, development, and succession planning. - Collaborate with P&C specialties to design and deliver programs that engage, develop, and retain top talent. - Manage sensitive employee relations matters, balancing business and employee needs. - Lead organizational design and workforce planning initiatives to support growth and change. - Facilitate leadership meetings, off‑sites, and cultural events that promote connection and clarity. - Continuously refine HR processes and deliver smarter, people‑first solutions. - Oversee day‑to‑day HR operations using tools such as Dayforce, CultureAmp, Greenhouse, Slack, Zoom, MS Office. - Ensure compliance with employment laws and adapt policies to new regions as needed. Required Skills - 5+ years as a strategic HR Business Partner in a global, fast‑paced environment. - Deep expertise in org design, performance management, talent development, engagement, and employee relations. - Strong coaching ability and experience developing leadership capability. - Proven track record of leading cross‑functional, global HR projects across cultures and time zones. - Analytical proficiency; ability to interpret people data and present insights to senior stakeholders. - Excellent stakeholder management, communication, and influencing skills. - Comfortable managing multiple concurrent initiatives in a dynamic, tech‑driven workplace. - Proficiency with HRIS (Dayforce) and other HR tech tools (CultureAmp, Greenhouse, Slack, Zoom, MS Office). - Knowledge of global employment law and compliance requirements. Required Education & Certifications - Bachelor’s degree in Human Resources, Business Administration, or related field. - HR certification preferred (SHRM‑CP/SHRM‑SCP, PHR/SPHR, HRCI).
United states
Remote
Senior
20-01-2026
Company background Company brand
Company Name
Playlist
Job Title
Onboarding Specialist
Job Description
**Job Title:** Onboarding Specialist **Role Summary:** Guide new customers through the full software onboarding journey—configuration, training, and launch—via virtual sessions. Act as the customer’s partner, gathering requirements, building tailored site configurations, troubleshooting issues, and recommending value‑added services to ensure successful adoption. **Expectations:** - Manage a portfolio of assigned customers from kickoff to launch. - Deliver configuration, training, and ongoing support through video sessions. - Gather requirements, identify upsell opportunities, and coordinate additional services. - Troubleshoot software challenges in collaboration with Engineering and Product teams. - Build trust by sharing product knowledge and maintaining proactive communication. **Key Responsibilities:** - Conduct virtual kickoff and training calls; document customer requirements. - Configure software environments to align with business objectives. - Recommend and coordinate Playlist services/products that add value. - Resolve software challenges with internal teams; provide timely solutions. - Share product knowledge to build customer confidence. - Follow up proactively to ensure engagement and answer questions. - Schedule recurring training to reinforce learning and drive adoption. - Keep up-to-date with software updates, industry trends, and best practices. **Required Skills:** - 2+ years in a client‑facing customer service role. - Strong time‑management and prioritization abilities. - Experience training, presenting, or teaching individuals/groups. - Proficient in virtual meetings (Zoom, Google Meet) and building rapport on camera. - Active listening, thoughtful questioning, and creative problem‑solving. - Comfortable with database and internet‑based software (Outlook, Excel, Word). - Skilled in email, chat, and video communication tools. - Knowledge of industry practices and technology trends impacting customer success. - Experience in boutique fitness studio industry is a plus but not required. **Required Education & Certifications:** - High school diploma or equivalent (additional certifications in customer success, training, or related fields are advantageous).
United kingdom
Remote
Junior
05-02-2026
Company background Company brand
Company Name
Playlist
Job Title
Manager of Business Operations, Partnerships
Job Description
Job title: Manager of Business Operations, Partnerships Role Summary: Own and scale the operational backbone of the Global Partnerships team, translating partner revenue goals into efficient, scalable processes and ensuring seamless cross‑functional execution across Accounting, Finance, Product, BI, Sales, and Support. Expactations: Deliver a robust operational strategy that drives partner ecosystem growth, lead complex initiatives, influence senior leadership, maintain data integrity, and embed continuous improvement practices across the organization. Key Responsibilities: - Develop and execute operational strategy aligned with partner and revenue objectives. - Identify and close gaps in systems, workflows, and policies; implement solutions that accelerate partner onboarding and support. - Serve as the primary escalation point for partner operations issues such as billing, contracts, systems, and data accuracy. - Create and maintain comprehensive partner operations documentation: playbooks, governance frameworks, and enablement materials. - Partner with leadership on strategic planning: annual plans, revenue modeling, and roadmap prioritization. - Lead continuous improvement via retrospectives, feedback loops, and data‑driven decision making. - Produce and present executive‑level reports, dashboards, and insights on business performance. - Manage and mentor a growing junior operations team. Required Skills: - 5+ years in business operations, partnership operations, program management, or strategy roles, preferably in SaaS or marketplace environments. - Proven track record managing cross‑functional initiatives and driving scalable processes. - Strong analytical aptitude: ability to build executive dashboards, financial models, and actionable metrics. - Advanced proficiency in Excel/Google Sheets, Salesforce, and visualization tools such as Looker or Tableau. - Excellent communication and influencing skills; able to engage senior leaders and external stakeholders. - High ownership mindset, proactive, with a bias toward action and continuous improvement. - Experience with partner ecosystems, APIs, platforms, or revenue partnership environments is a plus. Required Education & Certifications: - Bachelor’s degree in Business, Operations, Finance, or related field (or equivalent work experience). - No mandatory certifications required; relevant professional development or product‑specific training is beneficial.
United states
Remote
Mid level
07-02-2026