Audley Travel

About the Company

For over 25 years, we’ve listened to what people want to experience and how they want to feel on their travels. We shape every trip around each client’s interests and tastes, right down to the finest detail. The result? Meaningful travel experiences that stay with them long after they return home. We can do this because we’ve experienced these places ourselves.

That’s why our people are so important. Everyone at Audley is united by a passion for travel that we nurture and strengthen. For example, our country specialists return to their regions regularly to test out stays and experiences. It means we have local knowledge you won’t find in guidebooks and can help people discover the authentic soul of a place.

We’ve always strived to work with local people and businesses in our destinations. Not only do we feel this gives our clients the best experience, it also brings benefits to local communities. In 2020 we were made a Travelife Partner in recognition of our commitment to improving our sustainability and Corporate Social Responsibility.

Life at Audley

We offer flexibility through hybrid working, giving you the chance to split your time between home and our offices. Within the UK, choose from our historic converted mill in Witney, Oxfordshire — complete with allotments and barbecues — or our sleek London office in Shepherd’s Bush, near Westfield Shopping Centre. We also have a US office in Boston’s trendy North End. Regular socials take place at each office, providing time to connect with others away from work.

We welcome and celebrate differences and encourage everyone to bring their true selves to work. Our global diversity, equity, and inclusion group, Unify, was set up to raise awareness of DE&I at Audley and identify areas we can improve on. After all, it's our people that make Audley successful.
Over the years we’ve won a raft of awards, but what we’re most proud of is seeing our staff flourish and clients return to us year after year.

Listed Jobs

Company Name

Audley Travel

Job Title

Experienced Travel Sales Specialist - Caribbean & Cruise

Job Description

**Job Title:** Travel Sales Specialist - Caribbean & Cruise **Role Summary:** Develop and sell bespoke Caribbean and cruise travel experiences, leveraging direct regional experience and consultative sales expertise to meet client needs and business targets. **Expectations:** - Achieve monthly sales goals while fostering long-term client relationships. - Provide detailed administrative support for client itineraries and operational tasks. **Key Responsibilities:** - Customize personalized travel plans for clients based on their preferences and travel history. - Offer expert guidance on Caribbean destinations and cruise options, addressing itinerary inquiries. - Maintain client communication throughout the planning process, from initial contact to post-trip follow-up. - Complete administrative tasks related to booking, documentation, and client records. **Required Skills:** - 2+ years of consultative sales experience in travel or a related field. - Strong customer service orientation with a focus on personalized client interactions. - Excellent verbal and written communication for client engagement and documentation. - Attention to detail for accurate itinerary planning and administrative work. - Proven ability to educate clients on destination-specific information and travel logistics. **Required Education & Certifications:** Not specified in the job description. Preferred: First-hand Caribbean travel/employment experience; familiarity with cruise product knowledge.

United kingdom

Remote

10-09-2025

Company Name

Audley Travel

Job Title

Duty Officer - 12 month FTC

Job Description

**Job Title** Duty Officer – 12 Month Fixed Term Contract **Role Summary** Provide 24/7 duty management for a travel company by answering live calls, resolving on‑trip client issues, managing operational cases, and delivering crisis and incident support. Operate on a rotating 12‑hour shift (4 days on, 4 days off) that may start as early as 4 am or end at midnight, including nights, weekends, and public holidays. **Expectations** - Deliver high‑quality, client‑focused service during all shifts. - Maintain accurate, timely case logs and system updates. - Escalate incidents and crisis situations according to company protocols. - Collaborate with suppliers, sales programmes, and coworking Duty Officers to ensure seamless coverage and continual process improvement. **Key Responsibilities** - Receive and manage all Duty Office calls; resolve client issues efficiently. - Communicate with suppliers and sales teams to correct booking problems. - Log every interaction with clients in the reservation system. - Calculate and communicate costs for itinerary changes; process voluntary client payments. - Update the reservation (GDS) system with changes and ensure case closure. - Escalate incidents or crisis‑level issues to management. - Monitor news feeds and run client location reports when necessary. - Support 24/7 coverage by coordinating with peers and the Duty Office Manager. - Participate in refining guidelines, policies, and processes. - Handle additional duty tasks assigned by management. **Required Skills** - Strong client‑service orientation and conflict‑resolution ability. - Superior verbal and written communication; proficiency in dealing with stressed clients. - Excellent problem‑solving under pressure, with the capacity to multitask and prioritize. - Reliable and adaptable team player who thrives in a dynamic environment. - Detailed‑oriented, organized, and systematic in workflow management. - Experience with Global Distribution Systems (preferably Galileo) and the ability to issue fares. - Proficiency in Office 365 (Word, Excel, SharePoint, Outlook). - Flexibility to work a range of shifts, including nights, weekends, and public holidays. **Required Education & Certifications** - Minimum of secondary education; tertiary qualification or equivalent experience in travel, hospitality, or customer‑facing service preferred. - GDS (Galileo) certification highly desirable; other travel‑industry certifications acceptable.

United kingdom

Remote

20-11-2025