Audley Travel

About the Company

For over 25 years, we’ve listened to what people want to experience and how they want to feel on their travels. We shape every trip around each client’s interests and tastes, right down to the finest detail. The result? Meaningful travel experiences that stay with them long after they return home. We can do this because we’ve experienced these places ourselves.

That’s why our people are so important. Everyone at Audley is united by a passion for travel that we nurture and strengthen. For example, our country specialists return to their regions regularly to test out stays and experiences. It means we have local knowledge you won’t find in guidebooks and can help people discover the authentic soul of a place.

We’ve always strived to work with local people and businesses in our destinations. Not only do we feel this gives our clients the best experience, it also brings benefits to local communities. In 2020 we were made a Travelife Partner in recognition of our commitment to improving our sustainability and Corporate Social Responsibility.

Life at Audley

We offer flexibility through hybrid working, giving you the chance to split your time between home and our offices. Within the UK, choose from our historic converted mill in Witney, Oxfordshire — complete with allotments and barbecues — or our sleek London office in Shepherd’s Bush, near Westfield Shopping Centre. We also have a US office in Boston’s trendy North End. Regular socials take place at each office, providing time to connect with others away from work.

We welcome and celebrate differences and encourage everyone to bring their true selves to work. Our global diversity, equity, and inclusion group, Unify, was set up to raise awareness of DE&I at Audley and identify areas we can improve on. After all, it's our people that make Audley successful.
Over the years we’ve won a raft of awards, but what we’re most proud of is seeing our staff flourish and clients return to us year after year.

Listed Jobs

Company Name

Audley Travel

Job Title

Salesforce Technical Manager

Job Description

**Job title:** Salesforce Technical Manager **Role Summary:** Lead the strategic and operational management of all sales‑related technology platforms, acting as the primary liaison between Sales and Technology teams. Ensure system stability, performance, compliance, and continuous improvement across platforms such as Salesforce, Mulesoft, Vonage, and payment services while managing a team and external vendors. **Expectations:** - Deliver high‑quality system support and enhancements that enable sales and service operations. - Maintain availability, performance, accuracy, and compliance of sales applications. - Coach and develop a cross‑functional team and cultivate strong partner relationships with vendors. **Key Responsibilities:** - Serve as the main interface between Sales and Technology for all sales‑related systems. - Prioritise, track, and resolve service requests, incidents, and enhancement requests. - Align service management with ITIL or equivalent frameworks and coordinate with other Technology teams. - Translate business requirements from Sales process owners into technical solutions. - Oversee third‑party vendors and service providers responsible for application support. - Lead system upgrades, patching, and testing with internal and external stakeholders. - Maintain comprehensive documentation of configurations, processes, support procedures, and disaster recovery plans. - Monitor system usage and performance, identify optimisation opportunities, and implement improvements. - Safeguard data integrity and security, ensuring compliance with internal controls and audit standards. **Required Skills:** - Proven experience managing sales technology platforms (Salesforce, Mulesoft, Vonage, payment services). - Strong understanding of ITIL or similar IT service management frameworks. - Demonstrated ability to lead cross‑functional teams and manage third‑party vendors. - Excellent communication, stakeholder management, and coaching abilities. - Expertise in system optimisation, compliance, and documentation best practices. - Familiarity with Agile methodologies and digital transformation initiatives. - Working knowledge of Microsoft 365 (Office, Teams, SharePoint, Outlook). **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent professional experience). - Salesforce certifications (e.g., Salesforce Administrator, Advanced Administrator, Platform App Builder) or equivalent experience. - ITIL Foundation certification or equivalent knowledge is preferred.

Oxfordshire, United kingdom

Hybrid

16-12-2025