Tri-Mach

About the Company

Tri-Mach Inc. is a multi-trade, turn-key solution provider of sanitary equipment & best-in-class services for the Food Processing, Liquid Processing, and Pharmaceutical industries. We provide our customers with custom solutions to complex problems saving them time & money. Our experience, knowledge and reputation are the keys to our success! We specialize in Design Engineering, Automation & System Integration, Project Management, Stainless Steel Custom Fabrication, Custom Machining, Millwrighting, Equipment Installations & Relocations, Process Piping and Electrical services. We are most noted for our revolutionary Ever-Kleen® Conveyor Systems & Technology; a registered design which offers maximum protection in food safety. Our professional, experienced management and tradespeople are passionate about what we do. We are committed to personal service, top-quality craftsmanship and food safety. Each Tri-Mach Group Inc. employee exemplifies best-in-class service, has been trained to be HACCP compliant and has received Food Safety & GMP training through The Guelph Food Technology Centre.

Listed Jobs

Company Name

Tri-Mach

Job Title

After Sales Applications Specialist

Job Description

Job Title: After Sales Applications Specialist **Role Summary** Coordine the creation and maintenance of spare parts documentation, commission proposals, and orders for custom stainless‑steel equipment. Collaborate with engineering, purchasing, fabrication, sales, and suppliers to ensure accurate, timely after‑sales support and optimal customer experience. **Expectations** - Deliver accurate, up‑to‑date spare parts manuals and proposals. - Meet assigned activity metrics and quality standards. - Communicate effectively with customers, vendors, and internal teams. - Continuously improve processes and support the delivery of world‑class solutions. **Key Responsibilities** - Create and update Spare Parts Manuals from SolidWorks drawings. - Generate Parts Jobs in PDM/SolidWorks and Excel. - Draft Commissioning Spare Parts Proposals for new projects. - Coordinate with Engineering, Purchasing, Fabrication, and Sales for project execution. - Liaise with external suppliers to secure current quotes. - Facilitate parts presentations during Factory Acceptance Tests (FATs). - Manage parts orders and ensure on‑time delivery to customers. - Track weekly activity metrics set by the After Sales Manager. - Provide application guidance and resolve customer inquiries. - Lead or contribute to departmental improvement initiatives. - Administer and update the Components Engine for after‑sales support. **Required Skills** - SolidWorks proficiency and ability to manipulate 3‑D models. - Experience creating professional presentations, proposals, and documentation. - Strong analytical and detail‑orientation skills. - Excellent written and verbal communication. - Ability to work independently and collaboratively. - Quick adaptation to changing priorities and complex situations. - Customer‑centric mindset with a drive for continuous improvement. **Required Education & Certifications** - Post‑secondary diploma or degree in Mechanical Design or Engineering (preferred). - Familiarity with PDM systems and Excel. - Knowledge of Microsoft NAV (asset). ---

Elmira, Canada

On site

15-01-2026