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Gopuff

Gopuff

Gopuff.com

5 Jobs

3,518 Employees

About the Company

Groceries, Alcohol, Home Essentials & more.
Order in seconds, delivered in minutes.

Gopuff is the go-to instant commerce platform, fulfilling consumers’ evolving, everyday needs. With an unmatched assortment that includes cleaning and home products, medicine, pet care, office supplies, beauty and wellness items, baby products, food and drinks, local brands, as well as alcohol and fresh prepared food in some markets, Gopuff brings a unique, reliable and magical experience to customers around the world.

Founded in 2013 by co-founders and co-CEOs Rafael Ilishayev and Yakir Gola, Gopuff created the instant needs category and continues to build the rails that define the future of commerce. To learn more, visit www.gopuff.com.

Interested in joining our team? Learn more and see open roles here: https://gopuff.com/go/careers

Listed Jobs

Company background Company brand
Company Name
Gopuff
Job Title
Associate, Office of the CEO
Job Description
**Job title:** Associate, Office of the CEO **Role Summary:** Serve as a strategic partner to the CEO and co‑founders, handling high‑impact business initiatives across finance, partnership operations, capital markets, M&A, and executive communications. Execute rapid, data‑driven solutions to complex, ambiguous challenges while maintaining confidentiality and flexibility. **Expectations:** - Work onsite in the designated office three days a week. - Operate with full discretion, directly engaging senior leaders, investors, and major partners. - Demonstrate agility by shifting focus daily to meet evolving company priorities. **Key Responsibilities:** 1. Build, refine, and validate complex financial models (forecasting, scenario analysis, unit economics, shareholder waterfall, etc.). 2. Lead partnership business operations: model economics, assess profitability, and project growth. 3. Drive capital‑markets activities: fundraising, investor outreach, data‑room prep, financial analysis, and return modeling. 4. Conduct market & competitive research to inform strategic decisions. 5. Draft Board materials, CEO readouts, investor decks, strategy presentations, and internal communications. 6. Manage M&A workstreams: sourcing, valuation, modeling, diligence, operational integration planning, and deal structuring. 7. Perform firm‑wide data analysis: monitor KPIs, identify trends, and deliver actionable insights. 8. Partner with cross‑functional leaders on new growth opportunities, ROI assessment, and business case development. **Required Skills:** - Advanced financial modeling and quantitative analysis. - Strong analytical and problem‑solving abilities. - Excellent written and verbal communication, with clarity for senior leadership. - High discretion and judgment on sensitive matters. - Versatility and initiative in a startup environment. - Comfortable engaging with external partners, investors, and stakeholders. **Required Education & Certifications:** - Bachelor’s degree in Finance, Economics, Business Administration, or a related quantitative field. - Professional certifications (e.g., CFA, CPA, or similar) are a plus but not mandatory.
Miami, United states
Hybrid
Senior
03-12-2025
Company background Company brand
Company Name
Gopuff
Job Title
Senior Principal Software Engineer
Job Description
**Job Title:** Senior Principal Software Engineer **Role Summary:** Strategic engineering leader responsible for defining and owning the technical architecture of high‑scale, customer‑facing platforms. Drives design and implementation of high‑throughput APIs, leads cross‑functional initiatives, mentors engineering teams, and ensures reliable operation of distributed services to deliver exceptional user experiences. **Expactations:** - Lead and deliver large‑scale, business‑critical projects with minimal oversight. - Influence technology choices and promote best practices across multiple squads. - Mentor engineers, foster a collaborative culture, and champion inclusion. - Provide primary operational support for critical distributed applications. - Ensure analytical monitoring and reliability of business processes. **Key Responsibilities:** - Architect, design, and implement scalable APIs serving millions of users. - Lead cross‑functional projects, coordinate teams, and generate accurate timelines. - Conduct technical discussions, evaluate solutions, and enforce design patterns, idiomatic code, and TDD. - Evangelize technology improvements and drive adoption of modern web/cloud practices. - Decompose work, delegate tasks, and track progress to completion. - Debug issues across the full stack, including OS, libraries, VM, and compiler layers. - Implement analytics and monitoring to validate business logic. - Provide operational support for large distributed systems. - Promote Gopuff’s inclusion and diversity initiatives within engineering. **Required Skills:** - 10+ years software engineering experience building scalable, public‑facing web platforms (startup or early‑stage environment). - Deep expertise in Java, Go (Golang), Node.js, SQL/PostgreSQL. - Strong knowledge of data structures, algorithms, and modern web/cloud technologies. - Proven ability to design high‑throughput, low‑latency APIs. - Experience with test‑driven development, design patterns, and code quality standards. - Excellent communication and interpersonal skills; adept at influencing technical direction. - Demonstrated mentorship and leadership without formal authority. - Ability to trace and resolve complex bugs across hardware and software layers. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent practical experience). - No specific certifications required; expertise demonstrated through work experience.
United states
Remote
Senior
22-12-2025
Company background Company brand
Company Name
Gopuff
Job Title
IT Operations Analyst
Job Description
Job title: IT Operations Analyst Role Summary: Provide on‑call and onsite support for Gopuff and BevMo production systems, triage incidents, troubleshoot hardware/software/network issues, and act as escalation point to engineering teams. Operates within the UK headquarters and collaborates with global US operations. Expactations: Deliver timely, high‑quality support; manage multiple concurrent tickets; maintain accurate documentation; comply with security and disaster recovery protocols; demonstrate customer‑service orientation and proactive problem‑solving. Key Responsibilities: • Respond to, triage, and resolve incidents impacting Gopuff & BevMo systems. • Troubleshoot remote hardware, software, and network problems across Windows, macOS, iOS, and Android. • Configure and troubleshoot MDM, identity, and productivity tools (Intune, JAMF, Okta, Azure AD, G‑Suite). • Apply security standards and run disaster‑recovery runbooks. • Create and maintain incident and knowledge‑base documentation. • Liaise with internal departments, 3rd‑party vendors, and cross‑functional IT teams. • Assist with complex projects as needed. Required Skills: • Strong troubleshooting and incident‑management skills (ServiceNow, Zendesk, Freshservice). • Knowledge of core networking (TCP/IP, VPN, SD‑WAN). • Familiarity with cloud platforms (Azure, AWS, Meraki). • Experience with POS systems (Square, NCR Emerald) and software engineering tools (GitHub, Postman, VS Code). • Ability to document solutions and contribute to a knowledge base. • Excellent oral and written communication, organizational, and analytical abilities. • Customer‑service focus, positive professional attitude, and ability to work independently or in a team. Required Education & Certifications: • Bachelor’s degree in a technical discipline (Computer Science, Information Technology, etc.). • Industry certifications in evidence such as CompTIA A+, Network+, Cisco CCNA/CCNE, or equivalent.
London, United kingdom
Hybrid
22-12-2025
Company background Company brand
Company Name
Gopuff
Job Title
Customer Relationship Management (CRM) Executive
Job Description
Job title: Customer Relationship Management (CRM) Executive Role Summary: Execute end‑to‑end multi‑channel CRM campaigns (email, push, in‑app) to drive customer engagement, retention and lifetime value. Leverage customer data for personalized messaging, automated journeys, and performance optimization. Expectations: Deliver high‑quality campaigns that meet key performance indicators, continuously refine strategies through testing and analytics, and support CRM tool enhancements. Key Responsibilities: - Plan, segment and launch email, push and in‑app CRM campaigns. - Build and optimize automated journeys using decision splits, delays, dynamic content, and entry/exit criteria. - Write engaging, on‑brand copy tailored to customer segments. - Conduct A/B tests, analyze results, generate insights, and share learnings to inform strategy. - Collaborate with growth, trading, category, and analytics teams to align CRM with trading moments and promotions. - Monitor campaign performance, generate reports, and recommend improvements. - Support CRM Lead in testing and implementing new CRM features and automation enhancements. Required Skills: - Minimum 2 years CRM, email or digital marketing experience (e‑commerce/retail preferred). - Hands‑on experience with CRM platforms such as Braze, Klaviyo, or Customer.io. - Strong analytical skills for audience segmentation and performance evaluation. - Basic HTML/CSS for email formatting tweaks. - Experience with A/B testing and customer journey optimisation. - Familiarity with data visualization tools (Looker, Tableau). - Excellent written communication and collaboration. - Commercial mindset, detail‑oriented, able to juggle multiple priorities in a fast‑paced environment. Required Education & Certifications: - Bachelor’s degree in Marketing, Business, Communications or related field (or equivalent experience). - Certifications in email marketing or CRM platforms are preferred.
London, United kingdom
Hybrid
Junior
04-01-2026