Liquidline

About the Company

Liquidline is the UK's leading provider of commercial coffee machines, water coolers, vending machines and more for businesses. We offer complete refreshment solutions tailored to the exact requirements of your business, along with exceptional customer service and maintenance. Whether you're looking for an office coffee machine, a water cooler for your business, or a vending machine for health clubs, the Liquidline team are here to offer our support and guidance. With nearly 20 years in the industry, our experience and expertise are unrivalled, and we are committed to delivering outstanding quality refreshment solutions for businesses across the UK, helping you to enhance your business and create a welcoming environment that caters to all. Innovation is just one of our company values, which is why we strive to always offer the best and latest designs and technology for our customers, with coffee machines for businesses that are fast, efficient and easy to maintain. We offer the best refreshment solutions from top manufacturers, as well as consumables from the nation's favourite brands such as Cadbury, PG Tips and Nescafé.

Listed Jobs

Company Name

Liquidline

Job Title

Junior IT Engineer

Job Description

**Job Title:** Junior IT Engineer **Role Summary:** Provide first‑line IT support for a user base of ~300 across the UK and Ireland, handling hardware, software, and telecommunications issues, configuring new starter equipment, maintaining asset registers, and documenting solutions for internal use. **Expectations:** - Minimum 6 months of IT support experience - Customer‑facing service orientation - Strong proficiency with Microsoft Windows and Office - Basic troubleshooting of laptops, mobile devices, printers, and 3CX Phone System - Ability to prioritize, work under pressure, and deliver high‑quality, detail‑oriented work - Passion for continuous learning and technology improvement **Key Responsibilities:** - Respond to and resolve helpdesk tickets; Escalate when necessary - Provide remote and on‑site support to end‑users across geographically dispersed locations - Set up and configure laptops, mobiles, and required software for new employees - Maintain and update the IT asset register - Assist in administering the 3CX phone system - Communicate status updates clearly to users and stakeholders - Identify recurring issues, develop guides, and contribute to intranet documentation - Generate basic weekly reports on ticket trends and resolution metrics - Participate in team meetings and support IT projects as required **Required Skills:** - Technical: Windows OS, Office365, hardware troubleshooting, basic networking, 3CX administration - Soft: Excellent written and verbal communication, problem‑solving, analytical thinking, time‑management, customer focus, teamwork, and adaptability **Required Education & Certifications:** - Minimum of a secondary education or equivalent; degree or higher is a plus - IT certifications (e.g., CompTIA A+, Microsoft MCSA) are desirable but not mandatory ---

Ipswich, United kingdom

On site

Junior

11-03-2026