- Company Name
- Six Flags Darien Lake
- Job Title
- IS Support Tech
- Job Description
-
**Job Title**
IS Support Tech
**Role Summary**
Single‑line technical support provider for park technology systems—including POS terminals, networks, radios, time clocks, and general computing—ensuring continuous operation to support guest experience.
**Expectations**
- First‑line troubleshooting and assistance for hardware, software, and network issues.
- Installation, configuration, and upkeep of park IT equipment.
- Documentation, tracking, and escalation of support requests.
- On‑call support during operating hours and seasonal flexibility.
**Key Responsibilities**
- Diagnose and resolve hardware, software, and network problems for park staff.
- Install, configure, and maintain computers, printers, phones, POS systems, Wi‑Fi, and wired networks.
- Set up and manage employee time clocks, access systems, and radios.
- Apply software updates, patches, and perform preventative maintenance.
- Log and track tickets in ServiceNow or equivalent system.
- Inventory and label all IT equipment; maintain secure workspace.
- Escalate complex issues to vendors or corporate IT.
- Provide on‑call support for critical systems during park operating hours.
- Work outdoors and indoors, lift up to 50 lb, and adapt to varying weather.
- Operate weekends, holidays, and flexible seasonal hours.
**Required Skills**
- Proficiency with Windows operating systems and basic networking fundamentals (IP addressing, routers, switches).
- Hardware troubleshooting experience.
- Customer‑service oriented, strong communication and problem‑solving skills.
- Ability to handle multiple simultaneous tasks, stay organized, and detail‑oriented.
- Familiarity with POS systems, ticketing hardware, radio systems, and time‑clock setups is advantageous.
**Required Education & Certifications**
- High school diploma or GED (required); some college coursework in information technology preferred.
- No specific certifications required, but knowledge of networking, POS systems, or help‑desk tools is beneficial.