- Company Name
- Global Relay
- Job Title
- Senior Salesforce Administrator (Sales Cloud & CPQ)
- Job Description
-
**Job Title:**
Senior Salesforce Administrator (Sales Cloud & CPQ)
**Role Summary:**
Lead the configuration, security, and support of Global Relay’s Salesforce Sales Cloud and CPQ applications. Ensure system health, enforce information security policies, drive data quality, and deliver automation and integration solutions that enable business teams across sales, finance, marketing, and support. Supervise junior administrators and define best practices for configuration, deployment, and change management.
**Expectations:**
- Maintain platform stability, security, and compliance.
- Deliver high‑quality configuration with minimal technical debt.
- Drive continuous process improvement through automation.
- Coordinate with cross‑functional teams to meet growth targets.
- Supervise, coach, and manage workload distribution for the admin team.
**Key Responsibilities:**
- Configure and maintain Sales Cloud and CPQ logic (bundles, price/product rules, approvals, flows, validation rules, record types, page layouts, formulas, packages).
- Manage security and visibility: roles, profiles, sharing models, field/record‑level access.
- Implement change control, testing, and data integrity best practices.
- Analyze support cases, identify automation opportunities, reduce manual effort.
- Lead data governance initiatives to improve data quality.
- Maintain Connected Apps and critical integrations with ERP (e.g., NetSuite) and other systems; ensure transactional consistency.
- Translate business requirements into technical solutions, participate in sprint planning, and deliver configuration for changes.
- Create and deliver end‑user training, maintain documentation, and support knowledge base.
- Manage version control and deployment using Git, SFDX, and Salesforce CLI; coordinate deployments across sandboxes and production.
- Identify risks and implement mitigation strategies.
- Supervise and distribute workload for other Salesforce administrators.
**Required Skills:**
- 5+ years of Salesforce configuration experience, including complex Sales Cloud and CPQ implementations.
- Strong understanding of Salesforce object schema, SOAP, REST, Tooling, Metadata APIs, and SF CLI.
- Proven experience with Git version control and an automated deployment pipeline.
- Ability to administer integrations with ERP platforms such as NetSuite.
- Excellent analytical, problem‑solving, and communication skills.
- Experience writing technical and user training documents.
**Required Education & Certifications:**
- Bachelor’s degree in Business Information Systems, Computer Science, or related field.
- Salesforce certifications: CPQ Administrator, Platform Administrator II, Sales Cloud Consultant.