CommandLink

2 Jobs

277 Employees

About the Company

CommandLink is the only global infrastructure provider that unifies connectivity, security, voice, and AI into one intelligent platform—backed by world-class support. At the foundation of our platform is the industry’s most advanced Global ISP Aggregation fabric, giving enterprises access to 5,000+ carriers in over 200 countries through a single vendor, contract, and software interface. Whether you're deploying a single site or a global hybrid network, CommandLink delivers unmatched reach, control, and SLA-backed performance. We integrate SD-WAN, SASE (Fortinet, Versa, Cato, Meraki, Juniper), MDR/XDR, Cloud Voice, monitoring, and support into one seamless experience—purpose-built for modern IT teams managing multi-vendor environments. CommandLink’s platform includes AI-driven engines, Command|Monitor and Command|Alert, that proactively detect network degradation, security threats, or service anomalies and automatically trigger intelligent workflows, vendor escalations, or internal remediation—before users are affected. Our Command|POD support model sets a new standard in enterprise service. Each customer is assigned a dedicated team of Tier 3 engineers who understand your environment and provide real-time, proactive support. No call centers. No handoffs. No excuses. From first mile to last, CommandLink consolidates and simplifies global IT infrastructure into a single platform—with intelligent operations and unmatched support. Learn more at www.CommandLink.com or contact sales@commandlink.com

Listed Jobs

Company Name: CommandLink
Job Title: Chief Technology Officer (CTO)
Job Description: **Job Title**: Chief Technology Officer (CTO) **Role Summary**: Lead software engineering and AI strategy for a $150M+ ARR SaaS platform. Drive technology vision, architecture, and culture to accelerate product velocity, scale operations, and embed AI across products, teams, and customer experience. **Expectations**: - Own technology outcomes that directly impact ARR growth, expansion, and retention. - Deliver capital‑efficient execution to increase EBITDA while avoiding linear cost scaling. - Embed AI‑first thinking in product design, development, and delivery to create monetizable AI features. - Build a performance‑oriented engineering organization focused on uptime, scalability, security, and customer experience. **Key Responsibilities**: - Set and execute a clear technical vision that supports sustained market leadership. - Directly accountable for revenue‑impacting technology metrics and product KPIs (time‑to‑market, adoption, revenue lift). - Champion AI‑driven product innovation; deliver AI capabilities with defined monetization, margin, and adoption targets. - Scale engineering teams and platforms to meet enterprise‑grade reliability, compliance, and global availability. - Partner with Product, Sales, and Customer Success to align technical priorities with pipeline conversion, deal size, and net revenue retention. - Use AI‑assisted development and automation to increase engineering productivity (predictability, cycle time, output per engineer). **Required Skills**: - Proven CTO or VP Engineering experience at a high‑growth startup or tech company ($100M+ ARR). - Expertise in building scalable, high‑performance engineering cultures and execution‑driven teams. - Deep knowledge of modern cloud infrastructure, scalable system design, and production reliability. - AI‑forward mindset with hands‑on experience in LLMs, AI‑assisted development, automation, and data‑driven product innovation. - Strategic and tactical leadership; comfortable in architecture discussions and executive planning. - Strong communication and stakeholder alignment skills. **Required Education & Certifications**: - Bachelor’s (or higher) degree in Computer Science, Engineering, or related technical field. - Advanced certifications in cloud architecture (e.g., AWS, Azure, GCP) or AI/ML preferred.

Company Name: CommandLink
Job Title: Customer Success Manager
Job Description: **Job Title**: Customer Success Manager **Role Summary**: Drive customer retention, satisfaction, and revenue growth for a global SaaS platform. Manage mid‑market and enterprise accounts, conduct quarterly business reviews, and execute cross‑sell/up‑sell initiatives while maintaining an industry‑low churn rate. **Expectations**: - Achieve retention and renewal targets for assigned customer base. - Increase revenue through upsells, cross‑sell, and expansion opportunities. - Meet key performance indicators tracked via proprietary CRM, quote, and KPI dashboards. - Build and maintain trusted relationships with customer leadership teams. **Key Responsibilities**: 1. Develop deep product and technology knowledge of CommandLink solutions (SD‑WAN, UCaaS, CCaaS, network & security). 2. Use proprietary software tools to communicate regularly with customers, anticipate technology needs, and position solutions. 3. Serve as the primary point of contact for all customer inquiries, driving swift resolution and positive experiences throughout the customer lifecycle. 4. Lead customer QBRs/MBRs, product demonstrations, and webinars to educate and engage stakeholders. 5. Identify and act on cross‑sell opportunities in partnership with Sales and Engineering teams. 6. Manage and update CRM, quote tools, sales automation, and KPI dashboards to ensure accurate reporting. 7. Collaborate on strategic initiatives to grow the customer portfolio. 8. Participate in culture‑building activities and take on additional projects as required. **Required Skills**: - Proven enterprise customer success/account management experience (4–5+ years). - Experience selling SaaS communications and networking solutions (UCaaS, CCaaS, SD‑WAN, security, managed services). - Strong rapport‑building, presentation, and negotiation skills. - Ability to lead QBRs, MBRs, and training webinars. - Proficiency in Excel, MS Office, and general IT software. - Comfortable with proprietary CRM, quote tools, and automation platforms. - Self‑motivated, calm under pressure, and able to meet deadlines without outbound call reluctance. **Required Education & Certifications**: - 4‑year college degree or equivalent work experience. - No specific certifications required.