ChouetteCopro

About the Company

Have you ever imagine knowing if someone has already notified the elevator or lamp failure in your building? Be able to notify yourself the problem easily and get the feedback of the resolution in return? ChouetteCopro is a web & collaborative platform which ease people’s life and the daily management of a residential building, by putting in connection: - The inhabitants together, who can notify a technical failure easily, create social link and value their assets - The condominium/property manager which get the benefits of a better recognition and time saving in his daily job - The building professionals in charge of the maintenance, who can better organize their job and become more visible on a sales/customer care perspective

Listed Jobs

Company Name

ChouetteCopro

Job Title

Stage Customer Success Manager

Job Description

**Job Title:** Customer Success Manager Intern **Role Summary:** Provide day‑to‑day support for professional real‑estate clients, ensuring a seamless experience with the platform. Manage ticket resolution, deliver personalized guidance, analyze user feedback, and collaborate with product and technical teams to refine support processes. **Expectations:** - Handle client inquiries and support requests efficiently. - Maintain high service quality while managing multiple concurrent tasks. - Gather and analyze feedback to continuously improve customer experience. - Contribute to internal process and tool optimization. - Work closely with cross‑functional teams to resolve user issues swiftly. **Key Responsibilities:** - Respond to support tickets from property administrators and developers. - Guide clients through platform usage, addressing functional and technical questions. - Collect user feedback and report key metrics to drive service improvements. - Identify and implement enhancements to support workflows and tools. - Coordinate with Product and Engineering teams to resolve complex issues. - Maintain detailed records of customer interactions and outcomes. **Required Skills:** - Excellent written and verbal communication. - Strong problem‑solving and analytical mindset. - Attention to detail and organizational rigor. - Ability to multitask and prioritize under tight deadlines. - Initiative and proactive collaboration. - Positive attitude, teamwork orientation, and trust‑building with clients. **Required Education & Certifications:** - Current enrollment in a bachelor’s program (business, IT, customer success, or related field). - No specific certifications required; knowledge of CRM or helpdesk platforms is a plus.

Paris, France

Hybrid

26-01-2026