The Pure Gold Company

About the Company

At The Pure Gold Company, we specialise in helping individuals and families to protect their existing wealth through physical gold.

Trusted by thousands across the UK, we make investing in physical gold simple, transparent, and tailored to your needs.

Our award-winning service is built on:

• Expert guidance from dedicated brokers, with no pressure to buy

• A discreet, safe and fast service with the option of secure storage

• Competitive pricing and a buyback guarantee

Our whole ethos is that wealth should be built on trust, not pressure. You can download a free guide on gold investment from our website.

You can follow us here on LinkedIn for regular insights into the gold market.

Listed Jobs

Company Name

The Pure Gold Company

Job Title

Service & Operations Executive (US Hours)

Job Description

**Job title:** Service & Operations Executive (US Hours) **Role Summary:** Execute end‑to‑end operations for a wholesale physical gold and silver brokerage, ensuring accurate client onboarding, transaction processing, compliance, inventory and logistics management. Operate during US hours (13:00–01:30 UTC) and act as the initial point of contact for partners, institutions and distributors. **Expectations:** - Deliver precise, timely data entry and transaction records. - Maintain full compliance with multi‑jurisdictional regulations. - Provide exceptional client and partner service while supporting team tasks. - Adapt to shifting schedules and grow into broader operational responsibilities. **Key Responsibilities:** - First‑line contact for client inquiries and issue resolution. - Onboard new clients, preparing and verifying compliance documents. - Manage partner accounts and report purchase/transaction status. - Process all transaction data, generate purchase orders, invoices, and contracts. - Maintain CRM (Salesforce) and inventory databases. - Coordinate receipt, storage, and secure transport of precious metals. - Process and hedge orders via bespoke Salesforce system. - Provide clerical support for operations and projects. - Assist the wider team as needed, covering specified US time slots. **Required Skills:** - Advanced proficiency in Microsoft 365 (Excel, Outlook, Teams, Loop). - Strong Salesforce experience (or equivalent CRM). - Excellent data entry accuracy and administrative skills. - Detail‑oriented, organized planner with multi‑tasking capability. - Logical thinker and proactive problem‑solver. - Process‑oriented, ensuring compliance across jurisdictions. - Excellent written and verbal communication in English. - Resilience, adaptability, and ability to work autonomously or in a team. - Quick learner comfortable with fast‑paced growth environments. **Required Education & Certifications:** - Bachelor’s degree or equivalent experience in business, finance, or related field. - Salesforce certification or demonstrated advanced Salesforce proficiency preferred.

United kingdom

Remote

04-02-2026