Entrupy

About the Company

Entrupy is the only company using artificial intelligence to instantly authenticate luxury handbags and accessories. Our mission is to become the Verisign of physical goods to attack the $1.7 trillion sales of counterfeit goods globally. Entrupy’s authentication service uses patented computer vision algorithms and microscopy to bring trust to transactions of high-value physical goods. Currently in use by hundreds of secondary resellers and marketplaces worldwide, Entrupy provides the only independent, scalable technology capable of objectively authenticating luxury products.

Listed Jobs

Company Name

Entrupy

Job Title

Customer Success Manager

Job Description

Job Title: Customer Success Manager Role Summary: Own the execution of customer success programs for high‑value Enterprise and Mid‑market accounts, driving adoption, satisfaction, retention, and expansion. Partner closely with Sales, Product, and Operations to align solutions with client objectives, build scalable processes, and advocate the customer voice across the organization. Expectations: - Achieve high customer satisfaction (CSAT) and net promoter score (NPS) targets. - Reduce churn and increase renewal rates for Enterprise clients. - Identify and close upsell/cross‑sell opportunities in collaboration with Sales. - Develop and implement scalable onboarding and health‑monitoring playbooks for Mid‑market accounts. - Deliver impactful executive business reviews that influence product roadmap and client growth. Key Responsibilities: - Design and execute success plans that link Entrupy’s AI‑based authentication capabilities to customer business goals. - Lead high‑touch onboarding, kickoff meetings, and custom training/implementation sessions for Enterprise clients. - Build and maintain customer health metrics dashboards; intervene proactively to mitigate churn risk. - Develop scalable customer success processes and playbooks for onboarding, engagement, and retention of Mid‑market accounts. - Conduct quarterly/bi‑annual executive business reviews, presenting usage trends, efficiency gains, and growth recommendations. - Partner with Sales to surface upsell/cross‑sell openings and collaborate on case‑study, testimonial, and reference initiatives. - Capture and communicate the customer perspective to Product, BI, Marketing, and Operations, driving continuous product and experience improvement. Required Skills: - 5+ years of Customer Success or Account Relationship Management experience in B2B SaaS. - Strong written and verbal communication; proven ability to present to C‑suite stakeholders. - Analytical mindset for interpreting performance data and developing data‑driven success strategies. - Consultative business acumen with a deep understanding of customer business models. - Proven experience designing and scaling customer success processes with a growth mindset. - Leadership capability to foster a cross‑functional Customer Success culture. - Technical proficiency with SaaS products, APIs, SDKs, and workflow integrations. - Excellent project management skills; adept at juggling multiple priorities in a fast‑paced environment. Required Education & Certifications: - Bachelor’s degree in Business, Engineering, Computer Science, or related field (preferred). - No specific certifications required.

New york, United states

On site

Mid level

04-02-2026