ESW

About the Company

ESW makes worldwide ecommerce powerful and simple. We reduce the complexity of international expansion and create moments that matter between global shoppers and the brands they love. How do we do it? By localising the checkout experience, ensuring seamless delivery and returns, reducing regulatory and compliance risk and coming alongside our clients with years of expertise and data-informed strategies that ensure long-term, profitable growth.

Listed Jobs

Company Name

ESW

Job Title

Customer Success Manager - eCommerce

Job Description

**Job Title**: Customer Success Manager – eCommerce **Role Summary**: Assists the CSM team in driving sales, revenue, and customer satisfaction for eCommerce clients. Supports onboarding, strategic growth planning, cross‑functional coordination, and data‑driven recommendations to maximize client value and retention. **Expectations**: - Achieve client sales targets and revenue goals. - Maintain high customer satisfaction and retention. - Provide clear communication and timely resolution of client queries. - Deliver accurate reporting, presentations, and documentation. **Key Responsibilities**: - Partner with the CSM team to secure client revenue and satisfaction. - Conduct periodic strategic reviews and identify upsell opportunities. - Onboard new customers and manage day‑to‑day client activities. - Coordinate cross‑functional initiatives with Delivery, Operations, Product, Engineering, and Sales. - Log and manage incident tickets, ensuring timely resolution. - Prepare visually compelling presentations for business reviews and client projects. - Maintain up‑to‑date client documentation in Salesforce and other systems. - Develop deep product knowledge and propose creative process improvements. - Analyze data sets from enterprise reporting systems to recommend growth strategies. **Required Skills**: - 5+ years in a SaaS, technology, or eCommerce account management role. - Strong client‑centric communication and relationship building. - Technical proficiency with API integrations, Shopify, SFCC, and other eCommerce platforms. - Experience with enterprise reporting, data pull, and analysis (Excel pivot tables, VLOOKUP). - Advanced PowerPoint skills for business review presentations. - Ability to explain complex technical concepts in clear, business‑friendly language. - Demonstrated problem‑solving and process improvement mindset. - Interest in AI tools (e.g., MS Co‑Pilot) and operational efficiency. **Required Education & Certifications**: - Bachelor’s degree in Business, Marketing, Computer Science, or a related field. - No specific certifications required, but familiarity with eCommerce platforms (Shopify, SFCC) and Salesforce is essential.

Jersey city, United states

Hybrid

Mid level

05-02-2026