Mirion Technologies

www.mirion.com

1 Job

150 Employees

About the Company

At Mirion Technologies, we advance radiation safety and empower the next wave of critical innovation. From detection and measurement to monitoring and analysis, we empower innovators across industries with radiation safety technologies that operate with the highest levels of precision. We partner with our customers in R&D labs, essential nuclear facilities, and on the front lines to build solutions that harness the transformative power of safe radiation to move our world forward.

Listed Jobs

Company Name: Mirion Technologies
Job Title: Customer Care Specialist
Job Description: Job title: Customer Care Specialist Role Summary: Manage end‑to‑end order processing for factory, distributed goods, and service orders; serve as liaison to sales, field support, and internal departments; ensure accurate ERP data entry (SAP); coordinate timely deliveries, shipments, invoicing, and payments; support continuous improvement initiatives to enhance customer experience. Expectations: Provide accurate, timely order entry and status communication; maintain high data integrity; uphold confidentiality and compliance; collaborate cross‑functionally; continuously improve processes; resolve issues (short/mis‑shipments, late payments) proactively. Key Responsibilities: • Price, quote, and issue order acknowledgements to customers. • Receive, review, enter, and verify orders in SAP; monitor shipment status and invoicing. • Coordinate product/repair order flow from receipt to delivery and payment. • Schedule and coordinate field service work; issue RMAs, sales orders, and contracts. • Enforce transfer‑pricing policies and export‑control compliance. • Provide order status updates to customers, Account Managers, and Field personnel. • Handle short or mis‑shipments; work with accounting on credits, late or partial payments. • Maintain and update spreadsheets and reports; qualify customer orders. • Cross‑train on all order types; attend cross‑functional meetings and projects. • Drive Lean/Kaizen initiatives; maintain process documentation and visual controls. Required Skills: • 3‑5 years customer‑service experience in manufacturing. • Proficiency in SAP (order entry) and SalesForce/Service Max. • Strong Windows/Microsoft Office, math, and problem‑solving skills. • Excellent oral/written communication; ability to write reports, correspondence, and documentation. • Organizational, prioritization, and time‑management abilities. • Knowledge of transfer pricing, accounting concepts, and domestic/international business practices. • Lean principles experience; basic agency compliance (UL, CSA, CE). • Ability to handle confidential information and monetary transactions with ethical judgment. • Conflict resolution, teamwork, and interpersonal skills; proficiency in French a plus. Required Education & Certifications: • Associate degree in Business or equivalent experience. • SAP certification or proven SAP order‑processing proficiency preferred.