- Company Name
- Amperity
- Job Title
- Senior Solutions Delivery Manager
- Job Description
-
**Job Title:** Senior Solutions Delivery Manager
**Role Summary:**
Lead end‑to‑end delivery of large‑scale SaaS implementations, ensuring projects are completed on time, within budget, and meet client objectives. Bridge client needs and Amperity’s platform, driving operational excellence and sustained delivery success.
**Expectations:**
- Own the entire customer journey post‑sale to go‑live.
- Deliver multiple concurrent implementations with rigor and clear control of scope, risk, and budget.
- Act as a strategic advocate for the client across internal teams.
**Key Responsibilities:**
- Manage multiple complex SaaS implementation projects simultaneously.
- Develop, maintain, and communicate detailed project plans, timelines, and status updates to clients, sponsors, and senior management.
- Coordinate cross‑functional resources, balance priorities, and enforce schedule commitments.
- Assess and communicate risk, benefits, and scope changes; manage expectations.
- Facilitate communication between client executive steering committees and internal stakeholders (product, engineering, marketing, leadership).
- Provide consultative guidance, understand client business context, and translate data insights into actionable outcomes.
- Contribute to technical discussions, designs, and architecture decisions as needed.
- Drive continuous improvement of delivery processes and consulting services.
**Required Skills:**
- 8+ years in professional services, technical implementation management, or related field with end‑to‑end SaaS deployments.
- Proven experience managing complex, large‑scale implementations.
- Strong stakeholder management across all levels and functions.
- Project management expertise: risk assessment, scope control, scheduling, budgeting.
- Technical proficiency: SQL, data analysis, conceptual discussion of technical topics.
- Excellent communication, presentation, and negotiation skills.
- Ability to navigate ambiguity, solve problems, and persist toward goals.
- Willingness and ability to travel up to 25%.
**Required Education & Certifications:**
- Bachelor’s degree in Computer Science, Information Technology, Business, or related field (or equivalent experience).
- Project Management Professional (PMP) or equivalent certification preferred.