World Kinect

About the Company

Headquartered in Miami, Florida, World Kinect Corporation (NYSE: WKC) is a leading global energy management company, offering a broad suite of solutions across the energy product spectrum. In addition to our core energy and fuel offerings to customers in the transportation sector, we provide advisory services, sustainability and renewable energy solutions, as well as supply fulfillment for natural gas and power. We continue to focus on advancing the energy transition to lower carbon alternatives through expanding our portfolio of energy solutions and providing customers with greater access to sustainably sourced energy.

For more information, visit https://corp.worldkinect.com.

Listed Jobs

Company Name

World Kinect

Job Title

IT Service Desk Analyst III

Job Description

**IT Service Desk Analyst III** **Role Summary** Serve as a frontline technical support specialist providing global IT assistance, troubleshooting user-facing technology, and delivering executive-level support. **Expectations** Deliver 24/7 bilingual (English and French) technical support for end-user devices and infrastructure, triage complex issues, maintain documentation, and collaborate across IT tiers to optimize service quality. **Key Responsibilities** - Diagnose and resolve technical issues for Windows/Mac devices, mobile platforms, and office equipment. - Provide remote support via phone, chat, and ticketing systems for global users. - Manage executive and executive assistant IT needs with premium service standards. - Configure workstations and onboard users with hardware/software access. - Escalate Tier 1 unresolved incidents to Tier 2/3 with clear documentation. - Author and update self-service knowledge base articles. - Collaborate with cross-tier IT teams to resolve system-wide escalations. **Required Skills** - Bilingual French and English communication (written and verbal). - Proficiency in Windows 10, macOS, iOS, Active Directory, Azure (Entra ID), Office 365. - Working knowledge of Zoom, Box, and service desk ticketing tools. - Strong customer service orientation, problem-solving, and escalation management. - Experience managing printers, video conferencing, and network peripheral devices. **Required Education & Certifications** - 4+ years’ IT service desk experience or equivalent. - High school diploma or GED; bachelor’s degree in IT preferred. - Active certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) advantageous but not required.

London, United kingdom

On site

Junior

09-02-2026