Navina

About the Company

Navina was born with the vision to create a new world where the time-consuming chaos of patient data is replaced by a logical actionable platform that makes it possible for every physician to assess even the most complex cases in minutes.
Our technology creates a new era of simplicity by restructuring disorganized data into an intelligible patient portrait, intuitively organized for sophisticated and empathetic patient care. We use AI and machine learning to make sure that what's most important is immediately clear, diagnostically linked, and contextually surfaced, so physicians can have the entirety of each patient’s data.
The result: optimum patient wellness and enhanced financial performance for providers and payers.

Navina is a partner of the American Academy of Family Physicians (AAFP) Innovation Lab.

Listed Jobs

Company Name

Navina

Job Title

Senior Customer Success Manager - Digital Health

Job Description

**Job Title** Senior Customer Success Manager – Digital Health **Role Summary** Lead and expand customer success initiatives for mid‑market and enterprise healthcare accounts, ensuring adoption, engagement, and value realization of an AI‑powered patient data platform. Act as the primary client advocate and internal liaison to drive implementation, renewal, and product feedback loops. **Expectations** - Achieve high renewal and retention rates, driving long‑term customer satisfaction. - Deliver measurable usage and engagement metrics through HubSpot and internal KPIs. - Support rapid growth of the customer base by onboarding and expanding mid‑ to enterprise‑level accounts. - Maintain quarterly business reviews and strategic partnership sessions with C‑suite stakeholders. **Key Responsibilities** 1. Build and maintain executive‑level relationships with mid‑market and enterprise accounts (clinicians, managers, C‑level decision‑makers). 2. Own end‑to‑end account operations: onboarding, go‑live support, ongoing usage monitoring, and renewal execution. 3. Lead face‑to‑face and virtual meetings with clients, users, and internal stakeholders to reinforce product value and uncover upsell opportunities. 4. Track and report on account health via HubSpot CRM, utilizing client KPIs (usage, engagement, NPS, etc.). 5. Serve as the client voice in product roadmap discussions, providing feedback and shaping future releases. 6. Collaborate with Product, R&D, and Medical teams to tailor deployments to client needs. 7. Facilitate population‑health initiatives and value‑based care implementations across client networks. 8. Conduct training, best‑practice workshops, and knowledge transfer for client teams. 9. Prepare and present quarterly business reviews and strategic plans to C‑suite stakeholders. **Required Skills** - 8–10 years in customer/success or account management within large healthcare organizations (IDNs, ACOs, MSOs). - Proven project management of onboarding, go‑live, and renewal cycles with high retention rates. - Experience implementing population‑health or value‑based care solutions. - Strong communication, storytelling, and presentation skills. - Ability to work independently and collaboratively in a fast‑paced environment. - Proficiency with CRM systems (HubSpot preferred) and data‑driven account management. - 50% travel readiness for business needs. **Required Education & Certifications** - Bachelor’s degree in Business, Healthcare Administration, Life Sciences, or related field (Master’s preferred). - Professional certifications in Customer Success, Account Management, or Healthcare Project Management are advantageous. ---

New york, United states

Remote

Senior

09-02-2026